Overview:
Alternative HVAC Solutions is a trusted HVAC contractor located in San Carlos, CA. The company specializes in the installation and servicing of heating, ventilation, and air conditioning systems, including heat pumps, electric heaters, and various HVAC components.
Services Provided:
– Installation of heat pumps and HVAC systems
– Routine maintenance and repairs
– Assistance with rebates and financing options
– Duct work removal and installation
– Electrical work related to HVAC systems
Hours of Operation:
Monday to Friday 9 AM to 5 PM
Contact Information:
Phone: (650) 322-4328
Website: https://alternativehvacs.com/
Customer Reviews and Sentiment:
Alternative HVAC Solutions holds a solid rating of 4.2 stars based on 16 reviews across various platforms.
Positive feedback commends the company’s exceptional service quality, professionalism, and thoroughness in installation and maintenance. Customers have expressed satisfaction with the knowledge of the technicians and the quality of the equipment provided.
Examples of positive reviews include:
“Mike and his team did a great replacing our HVAC unit for our office. I would recommend Alternative HVAC Solutions any time!” – Danny Cox
“They helped us get a no-interest loan for 18 months… They are top notch!” – Cecilia Willer
“Big thank you to Annel, Jeff and the team. Everyone was very professional, responsive and thorough.” – Ole Hoefelmann
However, some complaints focus on communication issues and dissatisfaction with service calls.
Negative feedback highlights a lack of follow-up, delays in service, and specific instances where technicians failed to resolve problems effectively.
Examples of negative reviews include:
“I cannot recommend this company.” – Ronnie Eaton
“Disorganized. No one knows what is going on.” – Joan Marshall
Review Summary:
Positive Sentiments: Exceptional service quality, professional and knowledgeable technicians, and efficient installation processes.
Negative Sentiments: Issues with communication, disorganization, and inadequate troubleshooting during service calls.
Additional Ratings:
BirdEye: 4.2 stars based on 16 reviews, aligning with customer satisfaction trends.
Better Business Bureau (BBB): The business has a profile but is not accredited with no formal rating. There have been minor complaints regarding service communication and follow-up over the years.
Total Lead Smart Rating: 7.2
Conclusion:
Alternative HVAC Solutions appears to be a commendable choice for HVAC services in San Carlos, CA, noted for their reliable installations and knowledgeable staff. However, potential clients should consider the mixed reviews regarding communication and service follow-ups before making a decision.
Member Since August 2024
Listing Id 447046