Black Diamond Heating & Air in Oakley, California 94561

Black Diamond Heating & Air

2063 Main St #425, Oakley, CA 94561

4.6 (9 reviews)

Overview:
Black Diamond Heating & Air is an HVAC contractor located in Oakley, CA. They provide high-quality heating, ventilation, and air conditioning services, catering to both residential and commercial needs in the local area.

Services Provided:
– HVAC repairs
– Air conditioning service
– Heating system service
– Customer-focused scheduling
– Honest diagnostics and repairs

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (925) 754-3609
Website: https://blackdiamondhvac.com/

Customer Reviews and Sentiment:
Black Diamond Heating & Air has received a mix of reviews, leading to an overall rating of 4.6 stars based on 9 reviews.

Positive feedback emphasizes their professionalism, quick service, and excellent communication with clients. Customers have praised their technicians for being friendly, honest, and efficient in resolving HVAC issues.
Examples of positive reviews include:
“Tech was very polite. Easy to work with on schedule. Great job!” – Barry Howell
“We are very happy with Black Diamond… very professional and early.” – Santosh Bhaskarabhatla
“Communication with both John, the senior technician, and Mike, the owner, was excellent.” – Julie N.

On the other hand, negative feedback highlights issues with communication, particularly related to missed appointments and delayed responses.
An example of a negative review is:
“Did not show until very late with no text or call. Do not answer phone or text.” – PHYLLIS FOX

Review Summary:
Positive Sentiments: Professional service, friendly technicians, quick response times, honest repairs, and good communication.
Negative Sentiments: Issues with missed appointments, lack of communication.

Additional Ratings:
BirdEye: 4.6 stars based on 9 reviews, reflecting overall customer satisfaction with some isolated issues.
Better Business Bureau (BBB): Not accredited, with no rating available and no recent complaints reported.

Total Lead Smart Rating: 7.5

Conclusion:
Black Diamond Heating & Air is a reputable choice for HVAC services in Oakley, CA, known for their professional technicians and efficient solutions. While overall customer sentiments are strongly positive, potential clients should keep in mind the occasional communication issues reported in reviews.

Member Since August 2024

Listing Id 437160

Contact Info

2063 Main St #425, Oakley, CA 94561
(925) 754-3609
Lead Smart Rating :
7.5/10.0

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Listing location

2063 Main St #425, Oakley, CA 94561

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Reviews

Barry Howell

4 months ago

Tech was very polite. Easy to work with on schedule. Great job!

PHYLLIS FOX

5 months ago

Did not show until very late with no Text or call. Do not answer phone or text.So sad as tech is kind and they started out good.

Abby Staible

6 months ago

Dakota and Dalton were fantastic. Professional, efficient, friendly and solved my plumbing issue without any issues.

Santosh Bhaskarabhatla

11 months ago

We are very happy with Black Diamond. On late Friday afternoon, we realized our AC unit was broken. This was after a week of over 10 hot days during an extreme summer heat wave. Mike promptly arranged for a Saturday morning service call with John, who was very professional and early. Even though it was scheduled for 8-10AM, John came at 7AM and was done by 8AM! So impressed. He replaced the capacitor, which can break after these heat waves. He also diagnosed an issue with the coolant, and we plan to work with Black Diamond for future HVAC needs. Thank you again, Mike and John.

Julie N.

a year ago

This review is overdue. John efficiently diagnosed and fully repaired our declining furnace, as well as our fairly new A/C unit. I had another company come out (someone we’ve used numerous times in the past), who told us we would need a new furnace…turns out they must have just wanted to gouge us! Happy that I gave Black Diamond HVAC a call for a 2nd opinion. I certainly appreciated John’s honesty when he showed me that it was an easy and affordable repair! The entire system works better than it ever did following his repair 🙂 Communication with both John, the senior technician, and Mike, the owner, was excellent. Very friendly guys too! We will definitely use them again, when needed!

PK Kelly

3 years ago

Best heating & air service we’ve ever experienced! They quickly diagnosed & fixed our problem. Other service people in the past just tried to sell us a new system instead of doing repairs. Black Diamond pros are honest & skilled. We will call nobody but them in the future!

Tami Lane

4 years ago

MOST amazing HVAC company. Mike and his son are the best that there is!. Thank you for always coming to our rescue. Much love!!

Vincent Alfaro

4 years ago

The best you can get.