Reliable Refrigeration, Inc.

phillip sanchez

a year ago

If you have a lot of money, own a winery or do not care when your residential repair job gets done – call Reliable Refrigeration Inc. Our first time experience with this Company was not as expected. The Owner and field technician could not identify our heating unit made in the USA (Tennessee) for a part replacement. A week later, and a follow up call initiated by me, I was told, “ I have spent too much time on this”. Hearing this, a quick call to the manufacture, by me, and 30 minutes later, the part was sent to Reliable overnight. Almost two weeks later a simple part repair was complete. It took the technician 30 minutes to make the repair. Lesson learned: Before you call for a repair on your heater or AC, ask for a free estimate, and ask for the hourly rate. Also, ask if the technician have the tools on the truck necessary to do a simple leak test, which is common for HVAC failures. If not, you will be charged a return visit to do the test. For an honest and consumer friendly repairperson, call Steve’s Heating And Cooling or Adam Eck HVAC. Both are local and experienced for in person residential repair work. They also won’t break the bank.

Kathleen Urbina

2 years ago

Installed A/C. Fantastic job. Great crew. No problems. Even installed my Nest thermostat. Cleaned up. Explained everything. VERY SATISFIED with the service

Bob Lake

2 years ago

Five BIG STARS for these guys. On time,Professional, thorough, and helpful. Fair price, ….probably a small family owned business that takes old fashioned pride in meeting the customers expectations. Reliable! Good name for this outfit.

Lisa Ledwich

3 years ago

Only people to schedule me in a reasonable amount of time. Technician diagnosed problem quickly and even took care of another glitch in my system. Very pleased with the service

Daniel Hyde

3 years ago

Professional services as always white glove. COVID aware at all times. Will definitely do business with them in the future and refer them to other’s.

Jon Niemi

3 years ago

We were having an issue with our heater, so I called Reliable Refrigeration and Joe came out on time and listened to what I described as the problem and promptly found the issue inspecting and cleaning my flame sensor. We are very thankful for your quick and knowledgeable service.

Araceli Carina Hurtado

4 years ago

Called this morning and they had a technician at our house by 1pm. Very professional and helpful technician. Would absolutely recommend Reliable Refrigeration!!

Carolyn Webber

6 years ago

Patrick from Reliable came to my house for the service call. I was charged $85 for a 15 minute service call involving putting a couple screws in the outside unit to get rid of the noise xoming from the unit. He was not willing to connect a piece of AC duct work in the attic that is laying right next to a AV connection vent – he said that is a separate service call in which an assessment will cost $150 (I already know what needs to be done – seems like a simple fix) and then there are additional charges for anything they would do to the ducts. In my opinion this company doesn’t model good customer service and has lost my business!

Elizabeth Mason

6 years ago

AMAZING SERVICE AND KNOWLEDGE! During the 100+ heat wave we’re having, all of the a/c repair people were so busy that they didn’t even return my call. However, Jeff from Reliable called me within an hour. He was so knowledgeable and friendly! He was able to fix my a/c unit within 20 minutes, and we’re now enjoying a cool house. I HIGHLY recommend them! Plus, their pricing was about half the price of the two places I was able to get a hold of.

Rick Landry

6 years ago

My wife and I have used Reliable several times over the past 5 years for both the furnace and the air conditioning unit. Each time they have sent a helpful and friendly technician as quick as possible. The technicians have been knowledgeable and offered sound advice on service and preventative maintenance.