Lee’s Air, Plumbing, & Heating in Madera, California 93638

Lee’s Air, Plumbing, & Heating

16966 Rd 26 B, Madera, CA 93638

4.8 (194 reviews)

Overview:
Lee’s Air, Plumbing, & Heating is an established HVAC contractor based in Madera, California. Known for its reliable heating and cooling services, the company is dedicated to providing effective HVAC solutions for residential clients.

Services Provided:
– Air Conditioning Repair
– Heating Maintenance
– Furnace Repair
– HVAC Installation
– Duct Work Services

Hours of Operation:
Monday to Saturday: 8 AM to 5 PM
Closed on Sundays

Contact Information:
Phone: (559) 296-9190
Website: https://leesair.com/

Customer Reviews and Sentiment:
Lee’s Air, Plumbing, & Heating has received a strong overall rating of 4.8 stars based on 194 reviews.

Positive feedback emphasizes the company’s knowledgeable and professional staff, prompt service, and thorough explanations provided during repairs.

Examples of positive reviews include:
“Very friendly, helpful and informative.” – M Donovan
“Arrived on time, explained what needed to be done in detail.” – Bert Roper
“Patient, considerate, knowledgeable.” – D. Castle

However, there are notable instances of dissatisfaction, particularly related to pricing and service follow-up.

An example of negative feedback states:
“This service was a huge scam.” – Brian

Review Summary:
Positive Sentiments: Prompt service, professionalism, clear communication, and courteous staff.
Negative Sentiments: Issues with upselling and service follow-up difficulties, including unresolved complaints.

Additional Ratings:
BirdEye: 4.8 stars based on 194 reviews, demonstrating overall positive customer experiences.
Better Business Bureau (BBB): The business is not accredited, with a BBB rating of NR (No Rating). There has been one complaint in the last three years regarding service follow-ups.
Total Lead Smart Rating: 7.3

Conclusion:
Lee’s Air, Plumbing, & Heating stands out as a reputable choice for HVAC services in Madera, CA, known for its efficient operations and knowledgeable staff. However, potential customers should proceed with caution regarding pricing practices and customer service follow-up, as there are indications of dissatisfaction in these areas.

Member Since August 2024

Listing Id 428821

Contact Info

16966 Rd 26 B, Madera, CA 93638
(559) 296-9190
Lead Smart Rating :
7.3/10.0

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Listing location

16966 Rd 26 B, Madera, CA 93638

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Reviews

Brian

a month ago

My house ac stopped blowing cold air for abojr 3 days and so i called up to get it check out from you guys and the guy was about to con me about 20 thousand dollars and being pushy about buying a new unit, saying things were really bad and the unit is basically broken and pushing to be put on a payment plan so i called another hvac service and the only thing wrong they found was the capacitor was bad only costed me a few bucks. This service was a huge scam

M Donovan

2 months ago

Very friendly, helpful and informative.

Bert Roper

3 months ago

Arrived on time, explained what needed to be done in detail.

Librada Nava

5 months ago

On time… everything explained… 100% courteous…extremely satisfied with Damien!

Karen Silva

6 months ago

Excellent turnaround! Called in a work order for my furnace on Friday and by Saturday at 8:30 am the technician was at my door. Aaron is very polite and well-mannered. He slipped on his shoe covers right as he entered the door and got straight to work. He was very clear with me about the issue that the furnace has. He gave me an estimated date as to when the service would be completed. The issue is not fully resolved yet, but overall I highly recommend this company.

Steve Clark

6 months ago

always very informative and professional. never had a bad experience.

Beth Boren

6 months ago

Jeff provided an in-depth report on our attic ducting, old unit installation, what needs to be done with detailed pictures and explaination. Because of his presentation , we have decided to use LeesAir to replace, unit, ducting, vents, additional exchange.

D. Castle

7 months ago

Patient, considerate, knowledgeable

Yolanda Travis

10 months ago

Did a great job. Polite.

Giselle Flores

a year ago

AC was blowing hot air in the middle of summer. Had lee’s come out to to find the issue was capacitor. I had a “better quality” capacitor recommended to me only to find out the issue was still occurring. Called Lee’s back to hopefully get the issue resolved, the technician was very professional and offered to come back out next day but only to be told that if the issue was not due to the technician error I would be have to pay the diagnostic fee again for something that was not caught in the first visit. Luckily, I was still able to add HVAC service to my home warranty only to find that the “better quality” capacitor that was was recommended to me was causing the issue and not installed correctly. I tried calling Lee’s back to hopefully address and rectify this issue but I would get the run around from everyone on the phone. I was out 600+ on a bad service and part that didn’t even work on my unit. Had a different capacitor installed and no issues since. Lesson learned definitely shop around and don’t just go with the well advertised companies.Update: Spoke with Josue the operations manager and he was able to provide a refund and was very apologetic for the initial service that was provided. I appreciated the follow up discussion.