Fire & Ice Heating & Air, LLC – Montgomery

shayla williams

a month ago

Have not had air in my home since May. Filed a claim with AHS. They sent this company. First, I never received a call to set up an appointment to check unit. I called them. They told me they received the order and will call to schedule an appointment. Never called, the technician called me and said he was in route and i was at work!!!!! That was a sign. Now, after coming out he said I need a control board. That was on a Friday. Of course since they say it was the weekend( website says 24 hour service) I was informed I would have to wait till Monday. Monday comes i call still put on hold. They had to search and find part. A week went by. They finally find it, get approval from AHS and order it. I was told 3 times, that upon tracking it is scheduled to be in this week. Tuesday or Wednesday. Nowwwwww it’s Friday or next week. This is an absolute nightmare and joke. I am over this and this company. Take heed!!!!! This is your warning!!! I am beyond stressed and displaced. Then I was told to go purchase window units!!! Really???? I guess they have access to my financial records

Dustin Hodo

2 months ago

They will lie to you n tell u one thing n will not do what they tell you

pam davis

2 months ago

Brennan is an experienced and professional tech. He’s an asset to your company.

Lena Tremontana

5 months ago

Doyle was nothing short of amazing, he came out extremely last-minute to check our heating when it was 13° outside come to find out our HVAC cop fire somehow and our unit was no longer any good. Within 24 hours him and his crew came and installed a new HVAC, a new unit and re-wrapped all of the air duct in my home putting us back in our home the next day. The service has been nothing short of amazing, and we are very satisfied with the People and the unit

Kaitlyn Vales

5 months ago

Use this company! Amazing, knowledgeable, efficient, and kind. We had our massive package unit go out and two guys came out and got it removed and a new one installed in freezing temps in less than 5 hours, only taking a “break” to go grab a part they needed. They answered all of our questions and were sure to check everything worked before they left.

Kristi Williams

6 months ago

We had a new a/c unit installed as well as insulation in the attic. The price was good and the customer service was excellent. Would highly recommend.

Dlisa Jones

7 months ago

My technicians Mr. Doyle was not only on time but very professional and curious. He took his time to identify and thoroughly explain the problem for a solution. I would highly recommend Fire and Ice for any heating and cooling problems.

P Lee

10 months ago

My air went out a couple of days ago and I contacted Fire&Ice to come out.. my service technician Doyle was amazing! My appointment was at 10am and he was there by 9:30.. told me that my fan motor went out and fixed it in a couple of hours! My AC is running like new and blowing colder than ever! Super polite, knowledgeable, fast and helpful! Never used FIRE&ICE before but from here on out this will be my go to company! Even the people at the office was nice and helpful! Would recommend 100%! Thank you FIRE&ICE!!!!!

Kimberly Patton

10 months ago

They came out to do a home warranty job the technician wasn’t even at my house 10 minutes before leaving and saying I needed a new ac unit. Never did any diagnostic testing. He pulled the fuse out of the unit breaker outside failed to tell me until I called 2 hours later when the temp kept rising in my house. My home warranty company has tried to call multiple times to get an update but no response and it been a week since they been out to my home worse hvac company ever.

al ma

10 months ago

I have been without air for 3 weeks and Fire and Ice has been out 3 times, and still not fixed. They can never work you in on a current day, it is always it will be tomorrow! The website says 24/7 but that is far from true, it doesn’t matter. They will let the phone ring and ring. Very unprofessional! It is hot and they are not concerned they still don’t have the air fixed. Office workers are rude, it is never their fault it’s yours.