York of Morristown

Rick Hinkle

11 months ago

Typical hot summer and ac goes out. I called them and 1 hour from my call time i have ac again! Great company and very fast response time.

Lauren Watson

a year ago

I had a heating emergency come up and was desperate for help right before Christmas. I called around 5pm on a Friday looking for someone to do an emergency call, as it had reached 52 degrees inside my house. Around 6:30, Brandon arrived and had my heat back on in no time! He even adjusted the settings on my Ecobee thermostat. He was professional, quick and friendly. He explained to me what was going on throughout every step. I appreciate his dedication to helping me in a time of need in bitterly cold weather, and I will be using York for my heating and air needs from now on!

Brian Poole

a year ago

I cannot find enough words to express my satisfaction and happiness with Mike Brewer and his company. I contacted him about replacing our system. I knew his company had done work at our church, so I knew the quality to expect. Mike asked a few questions over the phone before coming out and presenting his quotes. He could have just told me over the phone, by text, or email, but he went the extra mile to come visit, verify any details I did not have, and sat down with me to discuss the numbers. He was honest and professional. And the best thing that was far better than any other company I dealt with… he didn’t talk down to me like I was dumb nor did he try to sell me anything I didn’t want or need. He listened and when I asked about different options, he called his suppliers right there while sitting on the couch to make sure I had the most accurate and current numbers. Mike called me every step of the way to make sure I was always updated on the status of the installation. Win some unforeseen circumstances came up, Mike called me to make me aware of it. Also, knowing we had some very hot weather ahead of us, he sent someone to make sure our current system would be able to keep us cool until the replacement unit was installed. This is a testament of the quality of customer service you will get from this company. We had to have some sheetrock removed to replace the copper line set, and the installers took every possible step to reduce any mess or debris. They kept me updated every step of the install process. They did not leave until they walked me through everything they had done. They showed me the air scrubber and explained how it worked. They even made sure the condensation pump worked before leaving. Normally it wouldn’t expel water until full, and with it just being started up, they knew it may take a while for it to have any water. So, they put a little water in the pump to make sure it worked. Most people would just leave it and hope the customer would call back if it didn’t work. I feel this really shows the attention to detail Mike Brewer’s people demonstrate. You could tell from their work they enjoyed and took pride in what they do. The customer service is top notch. The installers are professional, respectful, honest, and punctual. Mike Brewer is an honest, caring, and godly person who will not up sell or yank you around. Anyone needing anything HVAC should contact York or Morristown… hands down the best around.

Derek Hicks

a year ago

I can’t speak highly enough about Mike and York of Morristown. First, they are just good people to work with – friendly and knowledgeable. Second, they do great work with fair prices and have always been responsive and timely when we needed them. Last, I would recommend York of Morristown without reservation – you won’t be disappointed.

Sith Lord

a year ago

I want to take a moment to show appreciation towards Mike Brewer. I emailed this company to ask about having my unit looked at and fixed. The unit would turn on but we had zero air flow in the house. Mike responded same day on Sunday, advising to call Monday to set up a time. I called today and he was extremely pleasant and friendly to talk to. He listened to my situation and was very determined to help me. I told him I was located in Virginia. Unfortunately he is not licensed to work in this state. That if he did come out he could face charges. Which lead me to saying; “No! I don’t want you losing your job or company over this.” Did that stop this amazing man? Not one bit. Mike took his time out of his day to try his hardest to find me someone who could help us. He even checked to see if the unit was registered by the previous owners of the house. He gave solid advise of what to do. Also advised what he believed was the issue so I could pass it along to next tech. This man went well above and beyond the expectations of service. He was very on point with communicating with me. Letting me know what he had found out and I did the same with him. He made this whole experience easier to handle. He found me someone in my state that could help. However, his kindness didn’t stop there! Before we ended our communication he told me; “If you still are not able to find anyone soon. I will find a way to come and look at the unit for you. I can’t stand to know someone is out of ac during this time of year. If it was winter I’d say the same for the heat.” God bless this man and his company. He is definitely an angel that was sent my way. This experience today has made me a supporter of him and his company. The level of care I received today is 100% worth my score I gave. If anyone would ask me; “Is York of Morristown a good company to call?” Without hesitation I would say yes. That Mike is an absolute angel and one of the kindest souls I’ve had the pleasure of talking to at a company. That alone is worth every second.

Jeff Bryant

3 years ago

Very honest and upfront pricing on time installation saved me $450.00 over Mathis and did not jerk me around if you want to save money without being screwed call these guys you will be happy you did !