CSI Mechanical

Overview:
CSI Mechanical is a reputable heating contractor based in Shelby, NC. The company specializes in providing comprehensive heating and HVAC services, ensuring customer satisfaction through prompt and reliable solutions.

Services Provided:
– Heating system repair and installation
– HVAC maintenance
– Emergency service
– Customer service

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (704) 600-6267
Website: www.csimechanical.com

Customer Reviews and Sentiment:
CSI Mechanical has garnered excellent reviews with an average rating of 4.9 stars based on 204 reviews.

Positive feedback predominantly showcases the company’s prompt service, professionalism, and effective problem-solving skills.

Examples of positive reviews include:
“Fred came out right on time and fixed us up fast. He was thorough and kind. Great service!” – Marsha Carsner
“Same day service. Will was awesome!!! Showed us pictures/video of the work he performed.” – Brad Fraser
“I have used CSI Mechanical since I first moved to Shelby… They are fast, friendly, and honest.” – William Cranford

The only notable criticism comes from one reviewer who rated 4 stars, indicating a technician found additional issues beyond the initial problem, which they appreciated, but it deviated from their expectations.

Review Summary:
Positive Sentiments: Quick response times, thorough and knowledgeable technicians, high-quality service, friendly attitude.
Negative Sentiments: Briefly noted concern over the identification of multiple problems, which, while appreciated, may have led to initial confusion for the customer.

Additional Ratings:
BirdEye: 4.9 stars based on 204 reviews, supporting the trend of high customer satisfaction.
Better Business Bureau (BBB): The business has a profile and is accredited, maintaining a positive reputation in the community.

Total Lead Smart Rating: 9.5

Conclusion:
CSI Mechanical stands out as an exceptional choice for heating and HVAC services in Shelby, NC. With a strong emphasis on customer service and technical expertise, customers are likely to have a satisfying experience. The reviews reflect a high level of trust in their services, although minor concerns about issue identification should be noted.