Chenette Plumbing & Heating in Quincy-MA, Massachusetts 2169

Chenette Plumbing & Heating

204 Washington St, Quincy, MA 02169

4 (30 reviews)

Overview:
Chenette Plumbing & Heating is a heating contractor located in Quincy, MA. The company specializes in plumbing and heating services, with a strong reputation for reliability and responsiveness to customer needs.

Services Provided:
– Plumbing repairs
– Heating system installation and maintenance
– Gas furnace troubleshooting
– Faucet replacement

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (617) 479-7737
Website: http://www.chenetteplumbing.com/

Customer Reviews and Sentiment:
Chenette Plumbing & Heating has received a mix of reviews across various platforms:
Google Reviews: 4.0 stars based on 30 reviews.

Positive feedback emphasizes the company’s reliability, reasonable pricing, and prompt service. Customers have frequently noted their positive experiences with various plumbing and heating issues.

Examples of positive reviews include:
“Tyler performed plumbing work in my kitchen and he was not only reasonably priced, but also moved things around in his schedule…” – Osvaldo Hamilton
“We had been using Chenette Plumbing and Heating services for the last 15 years. They have always been reliable.” – Sally C

However, negative sentiments express dissatisfaction with communication and service delays, indicating some frustration over overcharging and unresolved service issues.

Examples of negative reviews include:
“They are kind but Overly charged, and one of them did say they will come back to finish the job on the same day but never did.” – ChingFung Lo
“Disorganized, sloppiest plumber ever…Complete rip off.” – Brian E. Sullivan

Review Summary:
Positive Sentiments: Reliable service, reasonable pricing, responsive technicians, thorough work.
Negative Sentiments: Issues with service delays, high charges, and poor communication.

Additional Ratings:
BirdEye: 4.0 stars based on 30 reviews, indicating a consistent trend of mixed feedback with both positive and negative elements.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been several complaints, notably regarding communication and service delays.
Total Lead Smart Rating: 6.5

Conclusion:
Chenette Plumbing & Heating appears to be a viable option for plumbing and heating services in Quincy, MA. While the company is appreciated for its reliable service and reasonable pricing, potential customers should be cautious of the mixed reviews, particularly regarding communication issues and service delays.

Member Since August 2024

Listing Id 443125

Contact Info

204 Washington St, Quincy, MA 02169
(617) 479-7737
Lead Smart Rating :
6.5/10.0

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Reviews

Osvaldo Hamilton

4 months ago

Tyler performed plumbing work in my kitchen and he was not only reasonably priced, he also moved things around in his schedule to accommodate mine, enabling us to minimize the time we were unable to utilize our kitchen sink. Based on my experience, I would recommend Chenette Plumbing to others, and plan to hire them again for future projects.

ChingFung Lo

8 months ago

They are kind but Overly charged, one of them did say they will come back to finish the job on the same day but never did and came the next day. They charged us 10 hours for $2300 labor fees.

Sally C

10 months ago

We had been using Chenette Plumbing and Heating services the last 15 years. They have always been reliable. We call them for problems and regular maintenance of our gas furnace. Five years ago, our furnace malfunctioned. They spent a long time troubleshooting and fixing it, and yet the charge was very reasonable. Recently we call them to change a very old faucet with a very old plumbing. Plumber Terry did a great job.

Kelly Hall

2 years ago

We have used Chenette since we first purchased our home — now nearly 20 years ago. They have been to our house during every season, around at least a couple of major holidays, and any other time we have needed them. In every circumstance, they have been responsive, reliable, and courteous. Thank you, Chenette!

CHRISTINE ALBERTO

2 years ago

There are no words how disgusted I am with this company. I planned on redoing my bathroom starting with a new tub. We went through the whole project. I ordered the tub around January last year. I had to wait months for a special drain because of the shutdown. I finally got the drain and I emailed saying I got it in. Then two more calls after that with zero response. I waited 6 months before trying to find someone else and now I have had a tub for about a year sitting in my living room and no other plumber will touch my job. Absolutely disgusted that a professional would do this. And by the way he knew I wanted a soaker tub because my mom has cancer and I just wanted her to be able to soak after her chemo.

Gene

2 years ago

Website says appointments available and that they install and service Rheem heat pump water heaters. Called today and they aren’t taking new customers and don’t work with heat pumps at all. Move on.

Bill Palmer

2 years ago

Prompt, great service, nice, left place cleaned up. Have used them several times and always been good.

Mark Lazuk

2 years ago

Great company,great service.

Brian E. Sullivan

3 years ago

Shame on me for using this comedian twice. Disorganized, sloppiest plumber ever. Likes to take trips with his helper for parts at my expense. Left water flowing from pipe while at supplier. Didn’t like my question, why is this job so expensive ? Tenant upstairs had no water when he left. He did come back to fix it but what an attitude. Complete rip off

Flipped Out

3 years ago

Donnie helped out with fast turn-around time during a brutally cold week, with snow. Thankfully we have our Goodman Heater working again! 👍 …