Legacy Heating and Air, Inc.

Overview:
Legacy Heating and Air, Inc. is a reputable heating contractor based in Elkhart, Indiana. With an impressive track record, the company specializes in HVAC services, including air conditioning maintenance and repair.

Services Provided:
– Air conditioning maintenance
– HVAC repair
– Plumbing services

Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (574) 293-8444
Website: https://www.legacyheatingandairinc.com/?utm_source=GMB&utm_medium=organic&utm_campaign=elkhart

Customer Reviews and Sentiment:
Legacy Heating and Air, Inc. has received predominantly positive reviews across various platforms:

Google Reviews: 4.9 stars based on 2051 reviews.

Positive feedback emphasizes the company’s professionalism, quick response times, and knowledgeable technicians. Customers particularly appreciated the quality of service and the friendly demeanor of the staff.

Examples of positive reviews include:
“Everyone from the scheduler to the tech Eddie were friendly and knowledgeable.” – Kristi Hillier
“Very professional and personable.” – Kent Baker
“Legacy provides high level service and accountability.” – David Benak

However, a negative review points to pricing concerns, highlighting a perceived lack of ethics in charging significantly more for parts.
Example of a negative review:
“Wanted to charge me $260 for a $16 part. Terribly unethical business.” – Brent VanBruaene

Review Summary:
Positive Sentiments: Professionalism, quick service, knowledgeable technicians, high-quality maintenance, and friendly staff.
Negative Sentiments: Concerns over pricing and ethics related to part costs.

Additional Ratings:
BirdEye: 4.9 stars based on 2051 reviews, showcasing high customer satisfaction with an overwhelming number of positive experiences.
Better Business Bureau (BBB): The business is not accredited, with no rating available. There are no reported complaints in the last three years.

Total Lead Smart Rating: 9.0

Conclusion:
Legacy Heating and Air, Inc. stands out as a reliable choice for HVAC services in Elkhart, IN, recognized for their professionalism and extensive expertise. While the majority of customers report highly positive experiences, potential clients should be mindful of the noted pricing concerns from a small subset of reviews.