Wright-Bilt Systems

Ed Robinson

2 weeks ago

Great company and team of associates. Gary’s the best technician ever.

Dima K

a month ago

at the end of 2019 WrightBilt installed the AC/heating system for my house at in Atlanta. Since this date I had an active maintenance contract with WrightBilt to make sure the system is maintained and operating to the capacity. I was out of the country for 3 years and had an active maintenance contract with the company. After I came back to my surprise, I discovered multiple 20x25x4 filters left at the property. My tenant reported that these were left by WrightBilt technician. While the actual filter size is 16x25x4 which my tenant provided to the technician during maintenance. For the past 2 years I have been billed for the filters my tenant provided while the wrong filters were left at the property. All reflected in the invoices from the company. Contacted the company and waiting for resolution.

Tammy Granison

2 months ago

Tyler was very thorough and got us back up and running, would definitely recommend

Desiree Robinson

11 months ago

I am pretty sure I’ve been with Wright-Bilt for 10 years now. I’ve moved three times since and I don’t let anyone touch my HVAC except for these folks. They are timely, responsive, and professional.

Samuel Garcia

11 months ago

I have a four zone mini split ductless system in my basement that was not cooling. I tried to take the cheap route and reach out to random people online who were giving me seemingly random quotes and diagnosis without even showing up. My mother-in-law insisted that she had always had good experiences with this company. She has been using them for years as her go-to maintenance people but I was skeptical that they were knowledge about Mini Split Systems… I reluctantly called and spoke to a woman who took all my info and concerns and said she would pass them on up and that I would receive a call back. I thought for sure I would never hear back but I got a call back in less than an hour from Gary. He stated that he is a field supervisor and has experience working with Mini Split Systems and explained some potential problems, solutions etc and he scheduled an appointment. Due to the nature of the work/repair, he did have to make a couple trips back after the initial appointment to monitor and confirm things. He was great a communicating via text/phone calls. He was able to honor his original estimated cost of labor and I feel confident about the work – especially with the one year warranty. Gary went above and beyond and provided advice about my central air system for my home as well. If the rest of the employees are like Gary then I definitely recommend this company! 🙂

CeeCi Gibbons

a year ago

Paid $4400 for a new Carrier system. Handler and heater pump. 3 years later it’s not working in height of summer. The unit is under warranty. I call to get service and was told it would be 79.00 for a service call but everything else would be covered under warranty. Technician gets here and tells us $179.00 to replace a $25.00 compositor!! $179.00? So I call the office as I was told $79.00 for service call and everything will be covered. The new lady on the phone tells me the service call is $69.00 plus labor but she doesn’t know pricing because she has to speak to the technician. So let me understand this correctly… You don’t know how much it is to replace a compositor in a warranted unit the you installed? How much is the service fee 69 or 79? Is the labor 100? Does the service go towards the labor? I am paying $179.00 for labor ( because the compositor is under warranty)to replace a compositor that takes 2 minutes? No sir! 179.00 for labor? I told them to leave!! No offense but that’s unprofessional. I seriously thinking they make up prices as they go. Waiting on a call from the manager.

Angela DM

a year ago

Excellent work!

Eleanor Ross

a year ago

Crystal was able to have Jasmine, a great tech, come out very quickly to repair the heating system which suddenly stopped working. Since the temperature had dipped way down, the repair was greatly appreciated. Jasmine was very through and professional, explained the problem, and repaired it. Thanks to all of you! Eleanor M. Ross

Maryetta Cantrell

a year ago

We’ve been doing business with Wright-Bilt since July, 2002! We can’t think of any situation where we were not pleased with the service! This company is very customer oriented and a pleasure to do business with!

Samone Cali

a year ago

Had a service call just for them to say my unit was perfectly fine (paid the $99 service fee) continued to have the same issue called them again to explain there’s still something wrong with my unit. Was told that I would have to pay another service fee on top of that repairs are being serviced. Explained my issues and Crystal laughed as if I said something funny. Just unprofessional