PSP Power Solutions

Larry Green, Jr.

2 years ago

DO NOT USE THIS COMPANY, THEY ARE A FRAUD!!!! This is the same company Benfield Electric under the veil of PSP, but same company. I had service rendered to try and fix my home generator. I called on 9/24/2021 to tell Benfield Electric that my generator was not fixed by the service call that was made. I was told by the Benfield service manager Gwen Deller that in order for them to come out and fix my generator correctly I would have to pay the previous balance of $474.34. I explained that I shouldn’t have to pay that balance because they didn’t fix my generator the first time. Gwen explained that if I paid the $474.34 they would come and actually fix my generator for free as a warranty call. So, I paid them $474.34 on 9/24/2021. After the technician came by my home on 9/28/2021, he said he needed parts and then I got another invoice for $506.09. I called on 10/13/2021 and the supervisor Joshua Cardwell told me they wouldn’t do anything until I paid them an additional $506.09. He then hung up in my face when I told him I wanted a refund because I had already paid $474.34 and my generator had never been fixed and they promised me they would fix it for free since I had already paid them for services that were never completed. Benfield Electric scammed me, took my $474.34 and my generator still doesn’t work. This is very upsetting and I don’t believe this company should be in business with these unprofessional and unethical practices. AVOID THEM AT ALL COSTS.

Nicholas Allyn

6 years ago

Great team