Lochridge-Priest in Waco, Texas 76705

Lochridge-Priest

2901 Industrial Blvd E, Waco, TX 76705

4.8 (1313 reviews)

Overview:
Lochridge-Priest is a well-established HVAC contractor located in Waco, TX. The company specializes in heating, ventilation, and air conditioning services, along with plumbing and electrical work. They have built a reputation for their thorough service and commitment to customer satisfaction.

Services Provided:
– HVAC Services (installation and repair)
– Plumbing Services
– Electrical Services
– Air Conditioning Services
– Customer Support

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (254) 772-0670
Website: https://lochridgepriest.com/

Customer Reviews and Sentiment:
Lochridge-Priest has received positive feedback across multiple platforms, maintaining a strong rating of 4.8 stars based on 1,313 reviews.

Positive sentiments highlight the professionalism, thoroughness, and responsiveness of their technicians. Customers have praised their friendly service and quality of workmanship.

Examples of positive reviews include:
“Jay S. came out to look at our plumbing today and he went above and beyond.” – Shara Hance
“Lacey was an excellent tech. So thorough and explained everything to me.” – Pam Dominik
“Joe and Richard at Lockridge-Priest AC Services were awesome.” – Mary Chambers

However, there are negatives regarding communication and follow-through.

Examples of negative reviews include:
“I never heard back. Called several times to be told we’ll check into that.” – James
“Rude” – C A

Review Summary:
Positive Sentiments: Thorough service, professional technicians, responsive customer support, friendly interactions.
Negative Sentiments: Lack of follow-through, communication issues, and a few isolated instances of rudeness.

Additional Ratings:
BirdEye: 4.8 stars based on 1,313 reviews, indicating overall customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited; they have a BBB rating of A+. No major complaints noted in recent years.

Total Lead Smart Rating: 8.5/10

Conclusion:
Lochridge-Priest is a reputable choice for HVAC, plumbing, and electrical services in Waco, TX. They are particularly noted for their skilled and friendly technicians. However, potential customers should be cautious of occasional communication issues as mentioned in some reviews.

Member Since August 2024

Listing Id 456952

Contact Info

2901 Industrial Blvd E, Waco, TX 76705
(254) 772-0670
Lead Smart Rating :
8.5/10.0

Get A Quote Claim

Listing location

2901 Industrial Blvd E, Waco, TX 76705

Get Direction

Reviews

Shara Hance

2 weeks ago

Jay S. came out to look at our plumbing today and he went above and beyond. He was by far the most thorough, honest, and professional plumber I have ever met. We are booking him for the job and based on our experience with him, we will be using Lochridge-Priest for our hvac and electrical work. Thank you!

Pam Dominik

2 weeks ago

Lacey was an excellent tech. So thorough and explained everything to me. We had a pleasant talk and she loved my fur baby… a win- win! I will ask for her again.

Mary Chambers

2 weeks ago

Joe and Richard at Lockridge-Priest AC Services were awesome and took very good care of us when we needed a replacement Air Conditioning Unit. Top-notch, perfectionism, and no non-cents approach. Thank YOU

Michelle Stevenson

4 weeks ago

I have nothing but Thanks for the great job that Tyler did on my AC unit. So pleased and and very comfortable now.

Mary Wentworth

a month ago

He was on time, efficient and careful!!!

Robert Platt

a month ago

Our HVAC unit recently went out. Lochridge-Priest responded the next day to my call. The technician provided a cost estimate for both repair or replacement. He was able to schedule the replacement for the next day. Great team, fully supportive of the customer.

James

a month ago

Called them because the indoor unit of my ducted mini split quit working. While the tech that came out did so after hours and was very friendly he could not figure out my problem. (Off the wall Chinese unit so not his fault). I then called them to get an estimate to replace the entire system with a new one. Again the guy that came out was very friendly. Took messuments and all. NEVER heard back. Called several times to be told we’ll ill have to check in to that. 2 weeks later still no word. I guess they don’t like making money! No follow through with this company. I wouldn’t waste your time. Very disappointed as it’s hot as h*ll and would have paid to get the entire system replaced.

C A

2 months ago

rude