Home Services at The Home Depot

Overview:
Home Services at The Home Depot is a contractor service located in El Paso, TX, specializing in a variety of home improvement services including electrical work. The company operates from a well-known retail location, making it convenient for customers to access its services.

Services Provided:
– Electrical services
– Home improvement assistance
– Carpet and flooring installation

Hours of Operation:
Monday to Saturday 9 AM to 9 PM
Sunday 10 AM to 8 PM

Contact Information:
Phone: (915) 213-1556
Website: https://www.homedepot.com/l/East-El-Paso/TX/El-Paso/79938/8523/services?cm_mmc=old-llm-8523-x

Customer Reviews and Sentiment:
Home Services at The Home Depot has received mixed reviews across various platforms:

Google Reviews: 4.1 stars based on 9 reviews.

Positive feedback underscores the good selection and availability of products and services, with customers emphasizing convenience and variety.

Examples of positive reviews include:
“Good selection” – Lorenzo Monsivais
“I always find everything I’m looking for at this place.” – Josue Lira
“Great place has everything you need.” – Chris “Doc” Avila

Negative sentiments highlight issues with customer service, specifically regarding installation services and communication.

The complaint mentions dissatisfaction with the lack of English-speaking workers and rude staff members, leading to a poor customer experience.

Examples of negative reviews include:
“If they are not going to have assistance after 7pm, it would be better if they did not open at that time.” – Edwin Daniel Rojas Lozada
“I am very dissatisfied in Home Depot.” – Krystal Smith

Review Summary:
Positive Sentiments: Good product selection, convenience, variety of services offered.
Negative Sentiments: Poor customer service, communication issues, dissatisfaction with installation services.

Additional Ratings:
BirdEye: 4.1 stars based on 9 reviews, reflecting a similar trend of mixed customer satisfaction.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There has been one complaint in the last three years regarding service issues.
Total Lead Smart Rating: 6.5/10

Conclusion:
Home Services at The Home Depot in El Paso, TX, is a convenient choice for home improvement services, particularly for electrical work and product selection. However, customers should be mindful of the mixed reviews, particularly regarding customer service and installation issues, which may impact their overall experience.