Thompson Electrical Service

Overview:
Thompson Electrical Service is an electrical contracting company located in Kingsport, TN. They offer a wide range of electrical services, which include residential and commercial electrical work, HVAC services, data cabling, and network system installations.

Services Provided:
– Electrical installations and repairs
– HVAC services
– Data cabling and network systems
– Internet jack installations
– General electrical troubleshooting

Hours of Operation:
Monday to Friday 8 AM to 6 PM

Contact Information:
Phone: (423) 343-5726
Website: https://thompsonelectricalservice.com/

Customer Reviews and Sentiment:
Thompson Electrical Service has a rating of 4.3 stars based on 21 reviews.

Positive feedback emphasizes the company’s professionalism, prompt service, reasonable pricing, and ability to solve complex electrical issues. Customers frequently commend their friendly and knowledgeable staff.

Examples of positive reviews include:
“Thompson Electrical Service was a life saver… They are very reasonable on their prices, friendly and extremely professional.” – Martha Hampton
“Awesome company they do a lot of services… Very prompt, knowledgeable and courteous.” – Jesse Diemer
“Great work at a reasonable price. I highly recommend them.” – William Blalock

The negative sentiment is highlighted by one review describing rude and disrespectful employees, which points to possible issues with customer service.

Negative feedback example:
“Very rude and disrespectful employees.” – Jason Bledsoe

Review Summary:
Positive Sentiments: Professionalism, prompt and reliable service, friendly staff, reasonable pricing, and a wide range of services.
Negative Sentiments: Instances of poor customer service relating to staff behavior.

Additional Ratings:
BirdEye: 4.3 stars based on 21 reviews, corroborating the generally positive sentiment with some concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited and currently holds a BBB rating of NR (No Rating).

Total Lead Smart Rating: 7.5

Conclusion:
Thompson Electrical Service is a reputable option for electrical services in Kingsport, TN, known for its prompt and professional electricians. While most customers express high satisfaction, potential clients should take into account the isolated instances of negative feedback regarding staff demeanor.