Brilin Electric

Dana Raouff

a month ago

I was very pleased with the service provided today! Kris our technician was so accommodating with his time. He allowed me some extra time to get back home to make our service call window, which is completely out of the norm (most will leave understandably) and we would have had to reschedule. We did not because this company cares about people and it showed in how they handled me not being on time. That says a lot, as things happen and sometimes we run late and it is out of our control. I appreciate the flexibility and then not making me feel bad about it. There was also someone in their office that was texting me with updates and arrival time and was very understanding that my work had run over. Communication is key and they have that! They did everything to help us not miss our appointment. I appreciate it and love when companies care about the people and are friendly, kind and even tolerant of others schedules. Thank you for getting our lights fixed and have a great week!

gbt2318

5 months ago

I’d highly NOT recommend this company. Their staff is extremely unreliable and rude. My 1yr Warranty work was scheduled by them multiple times for them to No Show several times and/or come without the correct part, or try to convince me to let them install a smaller part (light fixture) than what was previously in the house. Last appointment, the rep scheduled me for a Saturday appointment during my summer vacation. I returned home 1 day early with hopes of finally getting the work done during summer break for them to only no show again. Rep has been totally insensitive and rude! Most recent conversation the Rep then stated I was not at home when they arrived, which was TOTALLY untrue! My home cameras show they never arrived for the service call. l’ll attempt to share text thread of communication showing the bad service.

S R

6 months ago

Drives dangerously on the road

James Rush

11 months ago

Brand new house and the bedroom light went out then came on buzzing, the customer service woman was rude and she didn’t get someone out to my house a week later. Could have been a fire hazard but she didn’t care!!!

Deikerandres Ruiz

2 years ago

Real fact

Virginia Wallace

2 years ago

We had an issue due wind damage dropping a limb from a tree and pulling the power lines down. They responded quickly and came out on a Sunday to make sure we didn’t go to long without power.

Ali Barber

2 years ago

DR Horton new neighbor company not fixing one year warranty brand new home not a year old use a different company they are not reliable

Niklas Carlson

3 years ago

Services did not come on the original agreed date and had to move it out even further. They were the original Installers for this home under new construction. They then charged me $325 to replace a wall receptacle. I will never use them again. That’s robbery and not how you manage a customer relationship, but they wanna come back after the holidays to run more wire…… ummm no!

Sean Keith

3 years ago

Great price. Responsive and professional.

William Banias

4 years ago

These guys choose not to do the right thing or stand by their work. Want to charge me $250 to change out faulty exterior flood bulbs(3-4months installed). Would do myself to avoid them, but the flood light is 30ft up. Phone person wanted to argue about it. I think a better company can be found.