Immediate Response and Repair Team in Massillon, Ohio 44646

Immediate Response and Repair Team

239 Roxbury Ave NW, Massillon, OH 44646

4.1 (9 reviews)

Overview:
Immediate Response and Repair Team is a reputable electrical service provider located in Massillon, OH. The company specializes in a variety of electrical services, offering efficient and professional solutions to meet the needs of both residential and commercial clients.

Services Provided:
– Electrical repairs
– Electrical installations
– Circuit breaker services
– Attic fan installation
– Emergency response services

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (330) 704-4988
Website: http://www.samedayelectricalservice.com/

Customer Reviews and Sentiment:
Immediate Response and Repair Team has received mostly positive feedback from customers, with a rating of 4.1 stars based on 9 reviews.

Positive comments highlight the company’s quick response times, professionalism, excellent communication, and customer satisfaction.
Examples of positive reviews include:
“Great communication and so pleasant to have around!” – Heather Kelley
“Service was quick, professional, and affordable!” – Mitchell Sierzant
“We will definitely use again!” – Robyn G

However, there is a notable negative review that expresses significant dissatisfaction due to hardware failures and accusations of poor service, reflecting struggles with communication and customer care.
Negative feedback includes:
“Horrible company needs to be shut down.” – Mkki Hoij

Review Summary:
Positive Sentiments: Quick response, professional service, friendliness of staff, effective communication, and reasonable pricing.
Negative Sentiments: Issues with service competency and customer handling during challenging situations.

Additional Ratings:
BirdEye: 4.1 stars based on 9 reviews, showing overall satisfaction but some significant critical feedback.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating).

Total Lead Smart Rating: 6.5

Conclusion:
Immediate Response and Repair Team emerges as a solid choice for electrical services in Massillon, OH. The company is praised for its quick responses and professionalism. However, potential clients should weigh the positive reviews against the significant negative feedback regarding specific experiences before making a decision.

Member Since August 2024

Listing Id 430145

Contact Info

239 Roxbury Ave NW, Massillon, OH 44646
(330) 704-4988
Lead Smart Rating :
6.5/10.0

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239 Roxbury Ave NW, Massillon, OH 44646

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Reviews

Heather Kelley

a week ago

Thanks Mike for all your help. Great communication and so pleasant to have around! My new go to for all my electrical needs 👍🏻 Solid 10! …

Mitchell Sierzant

a year ago

Immediate Response was great! Jay showed up on time (actually a day earlier than scheduled due to an opening!), and the service was quick, professional, and affordable! Will definitely use them again in the future!

Robyn G

a year ago

We had a great experience with them. We lost half our power on a Saturday and they got to us first thing Monday morning. They worked fast to get us up and running. The workers were both super nice. We will definitely use again!

Mike Mokler

a year ago

Had existing attic fan wired for power and a switch installed. Randy and Bryce were awesome. Professional, polite and efficient. Highly recommend company for any electrical job. Five star rating, five star service.

Mkki Hoij

2 years ago

They came out to fix a panel that had caught on fire. They had no clue what they were doing. I had to push they check the breakers because half our house wasn’t working when they were done. They had agreed to take partial payment for the job because we were working it out with our insurance to pay for the damage done. They became irate and was sending the local utility company out to shut us off because we had to pay a partial payment. After our insurance got in contact they claimed that we had knob and tube wiring to the insurance company which has not been used since the 1930s. Horrible company needs to be shut down

Gordon Runyon Jr

4 years ago

Does great work, very friendly, reasonably priced and Mike explains everything that is done.

Dan Barker

5 years ago

These folks are awesome. They really helped us out quickly, correctly, and for a good price. Please call them before you call anyone else. You will not be disappointed.

Mark Chenevey

5 years ago

Just like the name says, Immediate Response. Amazing electricians, so glad I called them first. Zero complaints..

David Ratchford

5 years ago

I called over 20 places. Most did not answer or even call me back. The few that did said the wait was 2 weeks or more. They came out within a couple days and fixed the problem. Jay is quick and a very easy person to get along with. There price was very good also. I will NEVER use or recommend any other electrician. If u want your stuff fixed quick and done right call these people. They named this company perfect. A+++++++++++++