Five Star Electric, Inc. in Cincinnati, Ohio 45240

Five Star Electric, Inc.

2134 Schappelle Ln, Cincinnati, OH 45240

3.5 (17 reviews)

Overview:
Five Star Electric, Inc. is an electrical service company located in Cincinnati, OH. They provide a range of electrical services to residential clients, with a focus on reliability and customer satisfaction.

Services Provided:
– Electrical repairs and installations
– Warranty service calls
– Plumbing services (as per customer review)

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (513) 851-6182

Customer Reviews and Sentiment:
Five Star Electric, Inc. has received mixed reviews across various platforms:

Google Reviews: 3.5 stars based on 17 reviews.

Positive feedback highlights the professionalism and thoroughness of technicians, with several customers appreciating their detailed explanations and cleanup after service.

Examples of positive reviews include:
“Good people with a good attitude and know what they are doing!” – Chuck Doan
“I highly recommend.” – Lemar Delton
“In a timely manner, Garrett fixed the electrical problem.” – Niccole Stewart

Negative feedback focuses on issues with communication, missed appointments, and dissatisfaction with the quality of work.

Examples of negative reviews include:
“Would not recommend don’t stick appointment times and rude on phone.” – Greg Smith
“I went 3.5 weeks with electricity in my kitchen.” – Nicole Craft
“Very unprofessional. Dodged calls and texts from me for 2 months.” – Cody Pegg

Review Summary:
Positive Sentiments: Professionalism, detailed service, good attitude, effective problem-solving.
Negative Sentiments: Poor communication, missed appointments, dissatisfaction with service quality.

Additional Ratings:
BirdEye: 3.5 stars based on 17 reviews, reflecting a similar trend of mixed feedback.
Total Lead Smart Rating: 5.5

Conclusion:
Five Star Electric, Inc. appears to offer reliable electrical services in Cincinnati, OH, with notable strengths in customer service and thoroughness. However, potential customers should remain cautious due to the mixed reviews concerning communication and service quality.

Member Since August 2024

Listing Id 403413

Contact Info

2134 Schappelle Ln, Cincinnati, OH 45240
(513) 851-6182
Lead Smart Rating :
5.5/10.0

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2134 Schappelle Ln, Cincinnati, OH 45240

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Reviews

chuck doan

a year ago

Came out to my house on a warranty call and went above and beyond to make sure I was taken care of. Good people with a good attitude and know what they are doing! 10 out of 10!

Lemar Delton

a year ago

I have used 5 Star Electric Inc. numerous times, rather its James or their crew. Everyone has always been very professional, polite and detailed in explaining everything not to mention thorough on cleaning up behind themselves upon completion of each project… I highly recommend.

Linda Neal

a year ago

Long lines

Nicole Craft

a year ago

I had them return to my home 3 times to address my electrical issue because the service tech was lazy at best. They replaced a few electrical components with used parts they found in their van, capped off the electric to lights I regularly used, and shook a few wires on the final visit. I went 3.5 weeks with electricity in my kitchen. I have since gone through another company to have the original issue corrected since they were unable to complete service in a timely manner. Do not waste your time or money with this company!!

Alex Brewer

3 years ago

Spoke with them on Monday, said they would be out Friday at 9am. By 9:30, nothing. Called and he said that my appointment was “put on the wrong board” and he would contact me within 2 hours to schedule a time for same day. Never heard back from him. Would not recommend. Very unprofessional.

greg smith

3 years ago

Would not recommend don’t stick appointment times and rude on phone

Kristy Livesay

3 years ago

The company also does plumbing work! James and Garrett responded to my service request through my home warranty for shower/tub drains leaking through my ceiling downstairs. Both listened to my concerns, promptly assessed the issues and made the necessary repairs, and offered some additional plumbing advice. If I have another issue, I’ll definitely be requesting them by name!

Kelsey Cantrell

4 years ago

The visit was delayed several times after being scheduled, and he ended up not showing up at all the day of our appointment, with no call or notice whatsoever. The next day we heard nothing. I called. No answer. My husband finally reached him and he said someone else was supposed to come out and would get in touch with us. We heard nothing. We ended up hiring someone else.

Cody Pegg

4 years ago

Very unprofessional. Dodged calls and texts from me for 2 months before finally coming out to do half the work he said he was approved for. 2 of the light switches that were changed were clearly not new. Set his dirty power tools on our antique kitchen table. All of this done by the owner of the company. Overall severely disappointing with the quality of work. Would not recommend.

Niccole Stewart

4 years ago

In a timely manner, Garrett fixed the electrical problem that caused an issue with my water heater. He took the time to show and explain the mess that caused the problem. I will recommend his company to family and friends.