NorPac Sheet Metal, Inc.

Sarah B.

11 months ago

Norpac Sheet Metal company review: Our business had our normal hvac inspection done on Monday 7/24. By the time I got to work (3pm) it was almost 80 degrees in our hotel lobby. I thought the desk clerk I was relieving had lost her mind and asked her why it was so hot inside, she said she’s been so busy she didn’t notice, and then I noticed Norpac had been out earlier in the day. I asked her how it went and then looked over their paperwork they left. Normal inspection, few filters changed. All was well. I asked her when she noticed it getting hotter, she didn’t know. I checked breakers and replaced thermostat batteries as troubleshooting. Nothing helped. I called Norpac at 3:30 pm same day, let them know something they did is preventing our ac from coming on. It was working fine before they were here. Front desk girl said boss will call me back. Which he did! By 4:30! Awesome! I explained the situation. He said someone was in the area right now and would be by to take a look. No one ever showed up. Now it’s Tuesday, I arrive at work at 3pm and see every fan we have in our hotel lobby… not a good sign! Desk clerk says she called them at 11 am, they said “we will try and figure out what is going on”. Okay…? So before I even clock in, I have Norpac on the phone asking when we should expect someone. She says someone is on route and will be there TODAY. It’s now after 6 pm and I’m extremely disappointed in this company. Not only did they lie to us THREE different times about someone definitely coming out to correct an issue, but it was an issue they caused!! They could have been honest on three separate occasions but they chose not to be. I would have understood if they said “hey super busy with a/c units across town but here is the time we’ve set aside to fix the problem WE caused your company / small business…” zero out of 10 stars, would not recommend. 😢

paul smith

3 years ago

Great people to work with, very knowledgeable thanks.

Shane Goggins

3 years ago

They are a good company care about their customers and employees.

Susie Wollenburg

4 years ago

I had them demo our old furnace and a/c unit and put in a new furnace and a/c unit. They did a great job everything works great, left me all the manuals, cleaned up after themselves…I would definitely recommend them for any HVAC job. Great people to work with. Always on top of things and get tasks completed quickly all the while communicating with you to let you know what is being done and when. Very professional company.

Dylan Bandy

4 years ago

As someone who has to test and verify the installations of HVAC companies, I can easily say NorPac is one of the best you will find. They consistently perform great, quality installs and if ever I do find anything wrong, they are quick to make it right.

Mike Jones

4 years ago

I have worked with NorPac on numerous occasions and every time has been a great experience. Their customer service is top notch!! No matter who you talk to at NorPac, you will get treated like you are their most important customer.

Melinda Jermunson

4 years ago

Prompt, courteous, and very professional. We wouldn’t hesitate to use these folks for servicing or new construction from the smallest of homes to the largest of commercial buildings. We grade them an A+” Chris and Melinda J.

corinne hammond

4 years ago

They were helpful with working up options for our old farmhouse.

Amanda Bjerke

4 years ago

The team at NorPac is great to work with.

Andrea Mance

4 years ago

Excellent service, we have maintenance service contracts for our businesses and personal homes. Norpac has always been very fast to respond to any of our requests. There service has proven to be reliable, accurate and timely. We have also requested fabricated products and have always been provided a quality finish product at a reasonable price. Thy have been a pleasure to work with.