Cross Electric

Overview:
Cross Electric is a local electrician service based in Rochester Hills, MI. The company provides a range of electrical services, such as residential repairs, troubleshooting, and appliance installations. Despite encountering mixed reviews, they maintain a solid presence in the community.

Services Provided:
– Residential electrical repairs
– Troubleshooting electrical issues
– Outlet replacements
– Appliance disconnects
– Quick response service

Hours of Operation:
Monday to Saturday 9 AM to 6 PM

Contact Information:
Phone: (248) 670-3092

Customer Reviews and Sentiment:
Cross Electric has a moderate rating of 4.3 stars based on 27 reviews across platforms.

Positive feedback emphasizes the company’s quick response times, professionalism, and ability to resolve electrical issues efficiently.

Examples of positive reviews include:
“Tom and Tyler were great- On time, very friendly and professional.” – Stephanie Bennett
“I had a breaker that kept tripping… Fair pricing. I would use them again.” – david younger

However, some customers have expressed dissatisfaction, particularly related to dependability and communication issues.
Negative feedback includes:
“No-showed twice on calls involving potentially hazardous wiring.” – R. M.
“They’re low priced for a reason.” – Midnight Navy

Review Summary:
Positive Sentiments: Quick response, professional service, fair pricing, courteous staff.
Negative Sentiments: Issues with dependability, communication, and lack of necessary permits.

Additional Ratings:
BirdEye: 4.3 stars based on 27 reviews, indicating a similar trend of customer satisfaction.

Total Lead Smart Rating: 6.5

Conclusion:
Cross Electric appears to be a viable option for electrical services in Rochester Hills, MI, particularly noted for their promptness and reasonable pricing. Potential customers should weigh the positive remarks against the concerns regarding reliability and communication before making a decision.