Cochran Electric Company

Overview:
Cochran Electric Company is an electrician service provider located in Jackson, MI. With a focus on both residential and commercial electrical solutions, the company has garnered a reputation for its responsive service and professionalism, despite some mixed feedback from customers.

Services Provided:
– Residential electrical repairs
– Annual inspections
– Emergency services
– Commercial electrical services
– LED lighting installation

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (517) 297-1940
Website: https://www.cochranelectricco.com/

Customer Reviews and Sentiment:
Cochran Electric Company has received diverse reviews across various platforms:

Google Reviews: 4.2 stars based on 19 reviews.

Positive feedback highlights the company’s professionalism, promptness, and quality of service. Customers particularly appreciated the responsiveness during emergencies and the friendly demeanor of the technicians.

Examples of positive reviews include:
“Very professional and caring.” – Suzanne Macfarlane
“I’d like to thank the team at Cochran electric for repairing my mast… The service was top notch!” – Patrick McDevitt
“Great company with great customer service.” – Michiganfan150

However, negative feedback mentions issues with customer service and dissatisfaction regarding pricing transparency.

Examples of negative reviews include:
“No recommendation from us.” – Tanya Hutton
“Will never use them again.” – A FM

Review Summary:
Positive Sentiments: Professionalism, quick response times, quality service, and friendly technicians.
Negative Sentiments: Issues with customer service, particularly regarding pricing and communication.

Additional Ratings:
BirdEye: 4.2 stars based on 19 reviews, reflecting a positive sentiment overall despite some concerns.
Better Business Bureau (BBB): The business has a profile but is not accredited, with no rating available. There has been one complaint in the last three years related to service dissatisfaction.
Total Lead Smart Rating: 7.3

Conclusion:
Cochran Electric Company is a reliable choice for electrical services in Jackson, MI, noted for its prompt response and quality of workmanship. However, potential customers should be aware of the mixed reviews concerning customer service and pricing issues before making a decision.