Elm Electrical, Inc.

Overview:
Elm Electrical, Inc. is an electrical contracting company located in Westfield, MA. With over 50 years of experience, they specialize in providing a wide range of electrical services, including residential and commercial electrical work, automation, and generator maintenance.

Services Provided:
– Residential and commercial electrical services
– Automation systems
– Generator maintenance and installation

Hours of Operation:
Monday to Friday: 8 AM to 5 PM

Contact Information:
Phone: (413) 568-0905
Website: www.elmelec.com

Customer Reviews and Sentiment:
Elm Electrical, Inc. has a rating of 4.0 stars based on 12 reviews.

Positive feedback often highlights their fast service, reliability, and capability in handling various electrical needs.
Examples of positive reviews include:
“Best electrical contractor this side of the Mississippi!” – Roy Dawson
“Super fast service definitely recommend” – Alex Jordan
“We always count on Elm Electric for all our electric work they always return phone calls” – Clifford F

On the downside, there are serious concerns raised about their drivers’ behavior, affecting customer perception.
Examples of negative reviews include:
“Your driver switched lanes without looking DIRECTLY into our ambulance” – Samuel Porter
“Employee who drives van 11 was all over the road cutting people off” – Joey Lapierre
“They never call back” – Barbara Colorio

Review Summary:
Positive Sentiments: Fast service, reliable electrical work, and good customer support.
Negative Sentiments: Issues with on-the-road behavior of drivers, poor communication, and responsiveness.

Additional Ratings:
BirdEye: 4.0 stars based on 12 reviews, reflecting a mix of good service experiences and some negative interactions.
Total Lead Smart Rating: 5.5

Conclusion:
Elm Electrical, Inc. demonstrates a solid reputation for providing quality electrical services in Westfield, MA, particularly noted for their promptness and reliability. However, potential customers should be cautious of the reported driving incidents and communication issues before engaging their services.