Ruel Electric in Fitchburg, Massachusetts 1420

Ruel Electric

967 South St, Fitchburg, MA 01420

4.6 (127 reviews)

Overview:
Ruel Electric is an electrician company located in Fitchburg, MA, specializing in a range of electrical services. With a strong reputation for quality and reliability, the company caters to various electrical needs for both residential and commercial clients.

Services Provided:
– Electrical installations
– Electrical repairs
– Lighting solutions
– Electrical estimates
– Customer scheduling

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (978) 342-5320
Website: http://www.ruelelectric.com/

Customer Reviews and Sentiment:
Ruel Electric has garnered a favorable rating of 4.6 stars based on 127 reviews across multiple platforms.

Positive feedback highlights the company’s friendly service, high-quality craftsmanship, and reliable scheduling. Customers particularly appreciate the technicians’ expertise and problem-solving abilities.

Examples of positive reviews include:
“Excellent work from people that are friendly and very helpful.” – Adam Bryant
“We have been using them for the past 5 years and they are all amazing!…” – allison nealy
“Great service. Office and field team are great. Highly recommended.” – Bill Kittredge

On the other hand, a few complaints have been noted concerning pricing transparency.

Negative feedback includes:
“Good service, misrepresented the price…” – Peter Duff
“Not a business who keeps their word…” – Chemwa D

Review Summary:
Positive Sentiments: Friendly service, high-quality workmanship, reliable scheduling, and knowledgeable technicians.
Negative Sentiments: Misrepresentation of pricing and delays in providing estimates.

Additional Ratings:
BirdEye: 4.6 stars based on 127 reviews, reflecting a solid overall customer satisfaction with service quality.
Better Business Bureau (BBB): The business has a profile with a rating of A+, though it is not accredited.

Total Lead Smart Rating: 8.3

Conclusion:
Ruel Electric stands out as a trustworthy choice for electrical services in Fitchburg, MA, with many customers commending their professionalism and efficient service. However, potential clients should be aware of some pricing concerns and lack of follow-through on estimates, which may affect their experience.

Member Since August 2024

Listing Id 411788

Contact Info

967 South St, Fitchburg, MA 01420
(978) 342-5320
Lead Smart Rating :
8.3/10.0

Get A Quote Claim

Listing location

967 South St, Fitchburg, MA 01420

Get Direction

Reviews

Adam Bryant

10 months ago

Excellent work from people that are friendly and very helpful.

Peter Duff

a year ago

Good service, misrepresented the price. Was told $175 for the first hour and $125 for each hour after that. My invoice showed that they actually charged me $220 for each following hour, as there was an apprentice on the job. It was not indicated to me 1. that the apprentice would be necessary or 2. that this would cost an extra $95 an hour. I was pleased with the speed and quality of the work but being surprised with an extra $200 on the bill after the fact left a bad taste in my mouth. Disappointing, make sure to triple check the pricing with this business.

allison nealy

a year ago

We have been using them for the past 5 years and they are all amazing! We had an appt but needed something sooner and they worked with us and helped us out in a crunch! Prices are good! People are friendly, hard working and reliant. I would HIGHLY recommend! Thanks Ruel, JP,Patriots! Happy New Year!

Bill Kittredge

a year ago

Great service. Office and field team are great. Highly recommended.

Mary Cringan

a year ago

Alex is the best! He is honest, helpful, cleans up after his work, and trustworthy. Ruel Electric is my go to company for electrical work. Josh and Marcy make the process of getting an estimate and scheduling the work very easy. Thank you

Don Sullivan

a year ago

Scheduling was easy and Joe G. did a great job fixing a couple issues with lighting and switches. I will definitely use Ruel Electric again for future electrical jobs.

Rudolph Baldarelli

a year ago

Technician was on time and identified the issue very quickly. I’m very satisfied with the service.

Rachael Gerhard

a year ago

Alex B. was pleasant and worked very quickly and efficiently. We’ve used several electricians for our big Victorian house, but we keep returning to Ruel Electric. Excellent!

Rick McCarthy

a year ago

Alex 5 stars, Marci 5…trip 1 was unfortunate

Chemwa D

a year ago

I wanted some electrical work done and they came on time for job estimate, very nice but 2 weeks later still no estimate on the job, he said I would get the estimate I needed a week ago, after me waiting a week to get the estimate to begin with. Not a business who keeps their word. If you cant get me a piece of paper of the the work you can do, how am I suppose to trust your actual work!? If you don’t want the work, just say so. Maybe the quiet quit?