Whartons Electric Inc

Overview:
Whartons Electric Inc is an electrician service provider located in Cumberland, MD. The company specializes in a variety of electrical and HVAC services, catering to both residential and commercial needs.

Services Provided:
– Electrical repairs
– HVAC services
– Furnace installation and repair
– Central air installation
– Quick response to emergency electrical issues

Hours of Operation:
Monday to Friday: 8 AM – 5 PM
Closed on weekends

Contact Information:
Phone: (301) 722-7750
Website: http://whartonselectric.com/

Customer Reviews and Sentiment:
Whartons Electric Inc has a positive overall reception, with a Google Reviews rating of 4.5 stars based on 20 reviews.
Several customers commend the speed and professionalism of the service provided. For example:
– “They always show up when I have a problem.” – Rob
– “Outstanding Service! Well known reputation…Todd was Awesome!!!” – Don Pfister
– “Very professional! Did an awesome job installing our new furnace & central air.” – Karen Dawson

On the other hand, some complaints indicate issues with customer service:
– “I have submitted both online requests and called…still nobody has ever reached back out to schedule.” – Felicia Wilson
– “If called, the main office will pick up and hang up on phone calls.” – Unknown Unknown

Review Summary:
Positive Sentiments: Speedy service, professionalism, effective problem-solving, courteous staff, and high recommendations from satisfied customers.
Negative Sentiments: Lack of follow-up, poor communication, and customer service issues.

Additional Ratings:
BirdEye: 4.5 stars based on 20 reviews.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). Two complaints have been noted in the last three years, one regarding scheduling and the other about communication issues.

Total Lead Smart Rating: 7.5

Conclusion:
Whartons Electric Inc stands out for its rapid response and effective electrical solutions in Cumberland, MD. While many customers praise the company’s service and professionalism, potential clients should remain cautious due to reported issues with communication and follow-up.