West Electric Inc in Anderson-IN, Indiana 46013

West Electric Inc

1320 E 60th St, Anderson, IN 46013

3.7 (15 reviews)

Overview:
West Electric Inc is an electrical service provider located in Anderson, Indiana. The company specializes in a range of electrical services, notably focusing on emergency repairs and general electrical maintenance, with a reputation for both efficient and unreliable service experiences reported by customers.

Services Provided:
– Emergency electrical repairs
– Meter base replacements
– General electrical maintenance
– Customer service support

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (765) 643-6444
Website: https://www.westelectricinc.com/

Customer Reviews and Sentiment:
West Electric Inc has received a mixed response from its customers:

Google Reviews: 3.7 stars based on 15 reviews.

Positive feedback often highlights the professionalism and speed of service, with customers appreciating the team’s responsiveness to urgent situations.

Examples of positive reviews include:
“Awesome people very professional highly recommend.” – Josh Springman
“Exceptional and fast service.” – Jason Parks

However, negative reviews suggest significant issues with customer service and communication, often expressing frustration with booking appointments and unexpected costs.

Examples of negative reviews include:
“Terrible customer service! Actions speak louder than words.” – Sirhc
“They went about $100 over the quote.” – Eric Voss

Review Summary:
Positive Sentiments: Professionalism, responsive emergency service, helpfulness, and quick job completion.
Negative Sentiments: Poor communication, issues with appointment scheduling, and unexpected pricing.

Additional Ratings:
BirdEye: 3.7 stars based on 15 reviews, indicating a similar mix of satisfaction and dissatisfaction among customers.
Total Lead Smart Rating: 5.2

Conclusion:
West Electric Inc offers essential electrical services in Anderson, IN, known for their prompt emergency responses and professionalism from certain team members. However, potential customers should be mindful of the mixed reviews regarding customer service and the reliability of communication before deciding on their services.

Member Since August 2024

Listing Id 393392

Contact Info

1320 E 60th St, Anderson, IN 46013
(765) 643-6444
Lead Smart Rating :
5.2/10.0

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Listing location

1320 E 60th St, Anderson, IN 46013

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Reviews

Josh Springman

2 weeks ago

Awesome people very professional highly recommend.

jcnorris909

3 weeks ago

Just followed 2 of their trucks down 236… they were doing 40 in a 55!! Most definitely a driving hazard!! They had 1/2 miles worth of cars behind them!!

Jason Parks

2 years ago

We had a tree knock out power lines and our meter base on a weekend and the team from West Electric was at our house by 7:45 am Monday. They called me right away, put in a new unit, and even took care of making sure the city inspector signed off that day so that we could get our power turned back on by the evening. Exceptional and fast service. The owner even stopped by 2 days later to make sure everything was done right and to ask if we had any follow up questions.

Sirhc

3 years ago

Terrible customer service! I’ve made two attempts to make an appointment. After being recommended by a friend. The first attempt I was told by the lady that answered the phone that “they was booked and wouldn’t take an appointment.” So I called back at a later date, hoping to schedule a date to have some work done. The gentleman that answered the phone took my information and informed me that “they would reach back out to me to come to my home within two weeks.” I never heard back from them. Actions speak louder than words. Their actions spoke in volumes! I would and will not recommend their services to anyone. After seeing how they treat a customer. Not to mention a potentially new customer…

Eric Voss

3 years ago

The first time we utilized West Electric they went about $100 over the quote. The second time I called for service, they called about two months later–nope.

Guy Kenison

4 years ago

Very helpful and quick to get the job done!