Loescher Heating & Air Conditioning in Freeport, Illinois 61032

Loescher Heating & Air Conditioning

1860 S Walnut Rd, Freeport, IL 61032

4.8 (166 reviews)

Overview:
Loescher Heating & Air Conditioning is a reputable HVAC contractor located in Freeport, IL. They specialize in heating, ventilation, and air conditioning services, including installation, repair, and maintenance of various HVAC systems.

Services Provided:
– HVAC installation
– Air conditioning repair and maintenance
– Furnace repair and installation
– Emergency HVAC services

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on Saturdays and Sundays

Contact Information:
Phone: (815) 232-6166
Website: http://loescherhvac.com/

Customer Reviews and Sentiment:
Loescher Heating & Air Conditioning has an excellent rating of 4.8 stars based on 166 reviews across various platforms.

Positive feedback highlights the company’s prompt service, professionalism, and quality of work. Customers have appreciated the responsive technicians and effective communication.

Examples of positive reviews include:
“Very nice people to deal with. Thank you for fixing my furnace.” – Rick Jones
“Loeshers went above and beyond in all facets.” – Andy

The complaints noted issues with communication regarding service follow-ups and dissatisfaction with the resolution of a repair issue.

Negative sentiment is reflected in a review stating:
“I will be asking for my money back and switching to a different service.” – james h

Review Summary:
Positive Sentiments: Prompt service, professional staff, effective communication, quality workmanship, and responsive to emergency calls.
Negative Sentiments: Issues with communication during follow-ups and unresolved complaints regarding service dissatisfaction.

Additional Ratings:
BirdEye: 4.8 stars based on 166 reviews, consistent with the positive sentiment found in the reviews.
Better Business Bureau (BBB): The business is not accredited but maintains a positive reputation with no current complaints.
Total Lead Smart Rating: 8.5

Conclusion:
Loescher Heating & Air Conditioning is a well-regarded choice for HVAC services in Freeport, IL, noted for their timely responses and professional staff. While customer feedback is predominantly positive, potential clients may want to be aware of some service follow-up communication issues before choosing their services.

Member Since August 2024

Listing Id 413442

Contact Info

1860 S Walnut Rd, Freeport, IL 61032
(815) 232-6166
Lead Smart Rating :
8.5/10.0

Get A Quote Claim

Listing location

1860 S Walnut Rd, Freeport, IL 61032

Get Direction

Reviews

Ashley Harms

6 days ago

We had a rooftop unit installed, and the project was managed well. They were timely, and organized.

Daniel Groeling

2 months ago

I had a problem with my air conditioner that was installed by them about 5 years ago. I called the office and they promptly sent somebody out and he had me going in about half an hour. It was super easy to get a hold of them and it was super speedy of them to send somebody out. Highly recommend!

CRYSTAL NICKLAUS

3 months ago

Finally they sent someone out after calling twice.The gentleman name is Tom. He explained to me what happened. When they put the furnace in with the water thing, the guy never told me about the water filter needing to b changed only about the furnace filter. Needless to say it was bad. I wish the warranty would hv covered all but it didn’t. Loescher, please make sure your men tell everything. The 5 stars is actually for Tom. He was great. He made sure he answered all my questions and showed me what to do. Thank you Tom.

Lynn Millrr

5 months ago

Very helpful employees

james h

6 months ago

Paid $255 for a hot water heater repair. No hot water still 4 days later. Called to have them come back, but was told their schedule was full. Lady on the phone said “I’m trying to work with you” I said that I am as well, she retorted under her breath “no you’re not”. I will be asking for my money back and switching to a different service.

Joseph Panoske

6 months ago

They did a very nice job of coming out on site and ordering the parts.

geekgurl2000

7 months ago

The ignition failed recently, but Loescher has emergency service and responded promptly, fixed it immediately. I didn’t hear exactly the cost, but it was under $300. It was really close to Thanksgiving when it broke. My elderly father needs to be kept warm. Edit: checked and we got prompt service ON Thanksgiving Day.

Joe Bartosiak

8 months ago

Promt courteous techs, took time to explain what causes the problem as well as what was done to fix it

Rick Jones

8 months ago

Very nice people to deal with. Thank you for fixing my furnace. Nice to have good people so close to home.

Andy

9 months ago

Our old air conditioner gave up the ghost on the hottest day of the year so far. We called at 4 pm, had service tech at our house within 15 minutes, he diagnosed the problem in 5 minutes and gave me options along with a cost breakdown and pluses and minuses of each option. We ended up getting a new air conditioner which they had in stock and installed by noon the following day! Mind you this was a Saturday. Loeshers went above and beyond in all facets. No one better I believe in the area. 4 months later. Well, furnace didn’t want to work. Called Loeshers. Yet again, they had a tech out to us within an hour. The tech, Scott, diagnosed the issue and repaired it in 45 minutes. Explained everything and was absolutely great! Can’t do any better than Loeshers for all your heating and air needs.