Overview:
Family Heating & Air is a highly-rated HVAC contractor based in Freeport, IL. The company specializes in heating and air conditioning services, including installation and repairs for various HVAC systems. They are known for their exceptional customer service and expertise in handling complicated repairs.
Services Provided:
– HVAC installation
– Furnace repair and installation
– AC repair and installation
– Customer service support
– Home warranty claims assistance
Hours of Operation:
Monday to Saturday: 9 AM to 5 PM
Contact Information:
Phone: (815) 990-1104
Website: https://www.familyheatingandairconditioning.com/
Customer Reviews and Sentiment:
Family Heating & Air has received positive feedback across multiple platforms, with an overall rating of 4.1 stars based on 38 reviews.
Positive sentiments highlight the company’s outstanding customer service, efficiency, and professionalism:
“Best HVAC company I’ve ever used! The customer service was outstanding.” – Steve Grzeszczak
“I’m very pleased with the courtesy this business gives.” – Janet Arce
“Had a fantastic time using this company. They were very kind and efficient.” – Mitchell Welsh
However, there was one significant complaint regarding payment issues:
“DO NOT PAY THEIR BILLS AND HIDE… stay clear nothing but trouble.” – Jerome Williams
Review Summary:
Positive Sentiments: Exceptional customer service, professional and efficient staff, quick response times, friendly demeanor, and helpfulness with home warranty issues.
Negative Sentiments: Isolated complaints about finances and business practices.
Additional Ratings:
BirdEye: 4.1 stars based on 38 reviews indicating strong customer satisfaction despite some negative feedback.
Better Business Bureau (BBB): No accreditation with an NR (No Rating).
Total Lead Smart Rating: 7.5/10.
Conclusion:
Family Heating & Air presents itself as a reputable choice for HVAC services in Freeport, IL, particularly praised for their outstanding customer care and technical skills. However, prospective clients should take note of the isolated negative feedback about payment practices when considering their services.
Member Since August 2024
Listing Id 413446