Excel Electric Group LLC of Dekalb, IL Electrician

Overview:
Excel Electric Group LLC is an electrical service provider located in DeKalb, IL. The company specializes in a variety of electrical services, catering to residential and commercial clients.

Services Provided:
Electrical installation, electric heater installation, thermostat installation, prompt service, knowledgeable electricians.

Hours of Operation:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (815) 748-7142
Website: http://excelelectricgroup.com/

Customer Reviews and Sentiment:
Excel Electric Group LLC has received mixed reviews across several platforms:

Google Reviews: 3.4 stars based on 5 reviews.

Positive feedback appreciates the promptness and knowledge of the electricians. Customers have expressed satisfaction with the reasonable pricing and efficiency of the service.

Examples of positive reviews include:
“Very prompt and knowledgeable.” – JoAnn Davis
“Dan and Joe were so prompt and helpful! They installed a new electric heater…” – Brittany Price

However, negative feedback highlights a troubling incident regarding aggressive driving behavior from their staff, leading to significant customer dissatisfaction.

Negative review:
“Extremely unprofessional, cannot recommend.” – Grextra Sauce

Review Summary:
Positive Sentiments: Prompt service, knowledgeable staff, reasonable pricing.
Negative Sentiments: Reports of unprofessional behavior in driving and customer service.

Additional Ratings:
BirdEye: 3.4 stars based on 5 reviews, indicating a pattern of mixed customer experiences.
Total Lead Smart Rating: 4.0

Conclusion:
Excel Electric Group LLC appears to provide reliable electrical services in DeKalb, IL, especially noted for their prompt service and knowledgeable staff. However, potential customers should be cautious about the mixed reviews, particularly concerning the unprofessional incident reported.