Lighthouse Electric in Decatur-IL, Illinois 62526

Lighthouse Electric

2277 Hubbard Ave, Decatur, IL 62526

4.1 (17 reviews)

Overview:
Lighthouse Electric is a professional electrical service provider located in Decatur, IL. They offer a range of electrical services, catering to both residential and commercial needs with a focus on quality workmanship and customer satisfaction.

Services Provided:
– Electrical installations
– Outlet installations
– Troubleshooting electrical issues
– General electrical repairs
– Consultation for residential and commercial projects

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (217) 872-8808
Website: https://www.lighthouseelectricil.com/

Customer Reviews and Sentiment:
Lighthouse Electric has received a mix of reviews across various platforms:

Google Reviews: 4.1 stars based on 17 reviews.

Positive feedback emphasizes the professionalism, punctuality, and quality of work. Customers have particularly praised the team’s communication and efficiency.

Examples of positive reviews include:
“Andy was very prompt, knowledgeable… We highly recommend Lighthouse Electric!” – Judy Urquhart
“Very professional, knowledgeable, and affordable… I would highly recommend.” – Hope Tucker

Negatively, some reviews highlighted issues with pricing transparency and unresolved problems, leading to customer dissatisfaction.

Examples of negative reviews include:
“Do not use these people… they ripped off my elderly mom.” – Tony O
“We have paid over $800… they have been to my house 4 times and still NOT FIXED IT.” – Joy Aguilera

Review Summary:
Positive Sentiments: Professional behavior, prompt service, knowledgeable staff, good communication, and quality workmanship.
Negative Sentiments: Pricing issues, unresolved repair work, and customer service complaints.

Additional Ratings:
BirdEye: 4.1 stars based on 17 reviews, indicating a similar level of mixed customer satisfaction.
Total Lead Smart Rating: 6.3

Conclusion:
Lighthouse Electric provides reliable electrical services in Decatur, IL, receiving commendations for professionalism and quality work. However, potential customers should consider the mixed reviews and some complaints regarding customer service and unresolved issues before making a decision.

Member Since August 2024

Listing Id 407224

Contact Info

2277 Hubbard Ave, Decatur, IL 62526
(217) 872-8808
Lead Smart Rating :
6.3/10.0

Get A Quote Claim

Listing location

2277 Hubbard Ave, Decatur, IL 62526

Get Direction

Reviews

Angela Green

2 weeks ago

Originally, I was going to rate the lighthouse electric at 3 due to hiccups along the way. However, after speaking with Owen, he resolved the problem and made it right. Therefore I am rating them. A 5 Andy was very professional and skillful. He completed the task at hand so yes, I would recommend lighthouse electric.

Judy Urquhart

3 weeks ago

Andy from Lighthouse Electric installed a new 3 prone outlet for a new stove we have coming next week. Andy was very prompt, knowledgeable of what needed to be done and was very polite to us. We highly recommend Lighthouse Electric and will definitely have them back for all of our electrical needs. Thank you Andy.

MR. Kirb

6 months ago

They did tremendous work and excellent verbal communication. I’d recommend them if you’re not comfortable doing electrical yourself.

Tony O

6 months ago

Do not use these people they ripped off my elderly mom charged her over 1500 to fix a light fixture. They told her it would be a $100 an hour and then the guy said he just had knee replacement and couldn’t climb so he called in two more guys to help and charged her 100 per hour for each guy because the first guy was not capable of doing the job. To top it all off the 2 guys that showed up used her outside spigot to wash off their boots and broke it, they didn’t even tell her and it flooded part of her house! Very untrustworthy!!!

Brandon Dulik

8 months ago

Owen and his team are completing a large job for me in my new restaurant location. Andy is very punctual, and his team is very friendly. They work hard and pay close attention to detail. I would highly recommend and encourage people to call them for their electrical needs, large and small.

Brenda Nolan

3 years ago

Owen did not know where certain switches went to. He should’ve investigated it. But he was quick to charge $180.

Hope Tucker

3 years ago

I have used lighthouse electric’s services many times over the years and they are always extremely great to work with! They are very professional, knowledgeable, and affordable and do great work every time! I would highly recommend.

Eric Gebben

3 years ago

Punctual, polite, and fair priced. Highly recommend.

Gerard Cartier

4 years ago

I had Andrew at my house today. He was knocking out issues as fast as I could point them out. Will definitely call Lighthouse first in the future!

Joy Aguilera

4 years ago

We have had problems with our fuses for 6-8 months now and worked with lighthouse to try to fix it. we have paid over $800 to fix the problem BUT STILL NOT FIXED. they have been to my house 4 times and still NOT FIXED IT.I have emailed them 6 times and NOW they are ignoring me all together because im sure they just dont no how to fix it. SO dont bother save ur money.