Spoon River Mechanical Services

Overview:
Spoon River Mechanical Services is an HVAC contractor and electrician located in Canton, IL. They provide services related to plumbing, electrical work, and HVAC systems.

Services Provided:
Plumbing, HVAC repair, emergency service, drain cleaning, boiler repairs, and water heater installation.

Hours of Operation:
Monday to Friday 8 AM to 5 PM
Closed on weekends.

Contact Information:
Phone: (309) 647-3450
Website: https://srecoop.org/spoon-river-mechanical-services/

Customer Reviews and Sentiment:
Spoon River Mechanical Services has received mostly positive reviews across different platforms:

Google Reviews: 4.3 stars based on 30 reviews.

Positive feedback highlights the company’s quick response times, professionalism, and quality of service. Customers have praised the compassionate service provided, especially in emergencies.

Examples of positive reviews include:
“I can express enough the gratitude I have for this company… Amazing response time and a compassionate and caring crew!!” – Carrie Haschemeyer
“Great response quick and economical.” – Jennifer Stockman
“Great experience with them… I appreciate Bill and Bill and the staff for working me in so quickly.” – Kim Fischer

However, some reviews indicate dissatisfaction regarding communication during emergencies and issues with follow-ups.

Negative feedback includes:
“Don’t count on them to help you in an emergency. They will lie and say they never spoke to you…” – Micah Wakefield
“Called for a blown breaker that was sparking and was told they would call back. Never heard back from them.” – dabber dan

Review Summary:
Positive Sentiments: Quick response, compassionate service, professionalism, reliability, and quality of repairs.
Negative Sentiments: Issues with communication, lack of response in emergencies, and high pricing concerns.

Additional Ratings:
BirdEye: 4.3 stars based on 30 reviews, confirming the overall satisfaction with occasional issues.
Total Lead Smart Rating: 7.5/10.

Conclusion:
Spoon River Mechanical Services stands out for its promptness and customer care, particularly in emergency situations. While the majority of reviews reflect a reliable and professional service, there are notable concerns regarding communication in urgent circumstances. Potential customers may wish to take this into account when considering their options.