Overview:
Mattos Electric, LLC is an electrical service company located in Hilo, Hawaii. They specialize in a range of electrical services, including solar installations, with a focus on customer satisfaction and prompt service.
Services Provided:
– Solar installation
– Electrical repairs
– Customer service for troubleshooting
Hours of Operation:
Monday to Saturday 8 AM to 6 PM
Contact Information:
Phone: (808) 969-7982
Website: http://www.mattoselectric.com/
Customer Reviews and Sentiment:
Mattos Electric, LLC has received a mix of reviews, resulting in a rating of 3.6 stars based on 9 reviews.
Positive feedback praises the company’s responsiveness, professionalism, and reasonable pricing. Customers have highlighted the quality of service and customer support provided.
Examples of positive reviews include:
“This company has given me the best service I have ever had… Highly recommend them.” – Gloria Sawrey
“Great customer service at a very reasonable rate, mahalo dudes!” – Aaron Todd
“Professional, reliable, knowledgeable… the best value for your $.” – Joe Hobbs
However, there are significant negative sentiments regarding installation quality and communication post-service, indicating unresolved issues with some projects.
Examples of negative reviews include:
“Two rows of wrong holes in my roof after a solar install… not ok.” – Tam Hunt
“Extensive damage… they are studiously ignoring me.” – Koll Buer
Review Summary:
Positive Sentiments: Responsive service, professional staff, reasonable pricing, quality work, and good customer support.
Negative Sentiments: Poor installation quality, unresolved repair issues, and lack of communication after service.
Additional Ratings:
Google Reviews: 3.6 stars based on 9 reviews.
Total Lead Smart Rating: 5.5
Conclusion:
Mattos Electric, LLC is a service provider in Hilo known for their quick response times and reasonable service rates. However, potential customers should exercise caution due to mixed reviews, particularly regarding installation quality and communication, before making their decision.
Member Since August 2024
Listing Id 418610