Electrical Service Pros Inc in Conyers, Georgia 30013

Electrical Service Pros Inc

3775 Underwood Rd SE, Conyers, GA 30013

4.6 (99 reviews)

Overview:
Electrical Service Pros Inc is an electrician service based in Conyers, GA, located at 3775 Underwood Rd SE. The company has built a reputation for providing reliable and efficient electrical repair and service solutions.

Services Provided:
– Electrical repairs
– Emergency electrical services
– Electrical installations
– Troubleshooting electrical issues
– Residential electrical services

Hours of Operation:
Monday to Friday 8 AM to 6 PM

Contact Information:
Phone: (770) 760-0011
Website: https://electricalservicepros.net/

Customer Reviews and Sentiment:
Electrical Service Pros Inc has a solid overall rating of 4.6 stars based on 99 reviews.

Positive feedback emphasizes the company’s promptness, professionalism, and the ability to quickly resolve electrical issues. Customers appreciate the courteous service and the efficiency of the technicians.

Examples of positive reviews include:
“Prompt, professional, and they took care of our problem in minutes.” – Terri Evans
“Excellent service, on time and professional support.” – BJ Neo
“Both electricians were very knowledgeable and professional.” – LR

However, one negative review highlighted issues with unprofessional behavior and inaccuracies in documentation, leading to frustration when dealing with home warranty claims.

Review Summary:
Positive Sentiments: Prompt service, professional behavior, efficient and knowledgeable technicians, courteous interactions.
Negative Sentiments: Issues with documentation, unprofessional communication, incomplete work marked as complete.

Additional Ratings:
BirdEye: 4.6 stars based on 99 reviews.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). No complaints were recorded.
Total Lead Smart Rating: 7.8

Conclusion:
Electrical Service Pros Inc is a commendable choice for electrical services in Conyers, GA, noted for their quick response and professional staff. However, potential clients should be mindful of the mixed reviews regarding documentation and communication issues before engaging their services.

Member Since August 2024

Listing Id 405367

Contact Info

3775 Underwood Rd SE, Conyers, GA 30013
(770) 760-0011
Lead Smart Rating :
7.8/10.0

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Listing location

3775 Underwood Rd SE, Conyers, GA 30013

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Reviews

Terri Evans

a week ago

Prompt, professional, and they took care of our problem in minutes because they came prepared and had the necessary part with them.

Monica Cofield

a week ago

Courteous and fast

Joshua Caballero

a week ago

They showed up on time. They were professional, friendly, and resolved my electrical issues. Highly recommend.

BJ Neo

a week ago

Excellent service, on time and professional support.

Terri Evans

3 weeks ago

The company handled our request quickly and the service pros they sent were a father and son who could not have been more pleasant and professional. They came early in the stated time window, giving us a 20 minute courtesy call. They diagnosed the problem and replaced a fuse at our AC unit in minutes. We were very pleased and would used Electrical Service Pros again. They were referred to us by our home warranty company.

Alex

a month ago

Unprofessional & Argumentative I’ve had multiple conversations with several members of management at this company about their lack of complete and accurate notes from service calls at my home that have created confusion and difficulty getting repairs approved by my home warranty company. They’ve been asked – by my home warranty company and myself – to correct their documentation – and they have been interruptive and spoke over me on each occasion. They are required to be truthful and accurate in their written documentation, and to complete repairs per Georgia electrical code. They have yet to comply. They also marked the work order as “complete” on their first visit, despite not having done any work or replaced anything. I had to escalate and reopen my work order for this reason. Bottom line: 1) Be professional – you have it in your company name. 2) Don’t falsify information by marking work orders as “complete” when you haven’t completed any work. 3) Be courteous, and compy with your requirements as a vendor so that you can be paid for your work and improve/maintain your reputation.

2 months ago

Exceptional service from Alonzo and Neo. Provided quick response and service date. Both electricians very knowledgeable and professional. Thanks

Jack Leonard

3 months ago

Experience was excellent. Electricians were efficient, knowledgeable and friendly.

Katrina Lloyd

3 months ago

The technician was very professional, knowledgeable and efficient. He provided top-notch service.

Tim Bolen, LPC

4 months ago

I had a recent emergency electrical issue in my home where the power company had to shut down the power and the temperatures were going to be in the low 30s that evening. Glenn collaborated with another company to get me the exact part that I needed that saved me thousands of dollars and having to go a different route. Thank you Glenn for being so diligent to come out with such short notice and take care of our issue…same day. We are grateful.