Allen Service

Overview:
Allen Service is a well-established company located in Fort Collins, CO, primarily offering HVAC and electrical services. With a significant footprint in the local market, they have built a reputation for their knowledgeable technicians and thorough service.

Services Provided:
– HVAC system evaluation and installation
– Furnace and AC unit inspections
– Electrical services
– Customer consultations for heating efficiency
– Preventive maintenance through membership programs

Hours of Operation:
Monday to Saturday: 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (970) 484-4841
Website: https://www.allenservice.com/

Customer Reviews and Sentiment:
Allen Service has received generally positive reviews, maintaining a high average rating of 4.8 stars based on 4,624 reviews.

Positive feedback often revolves around the efficiency and professionalism of the technicians. Customers appreciate the thoroughness and knowledge of the staff, which instills confidence in potential HVAC and electrical work.

Examples of positive reviews include:
“Very thorough assessing my house. He gave me confidence in Allen Plumbing should I go forward with work…” – Christine Lehmann
“Technician was on time, friendly, helpful…did a thorough inspection…” – Donald Negri
“Electrician was awesome.” – Wally Weber

However, there are also negative sentiments. One customer reported that a technician failed to show up during a scheduled appointment and did not communicate about the delay, leading to dissatisfaction.

Example of a negative review:
“The technician didn’t show up during the scheduled four hour window…Very poor customer service.” – Casey Nestor

Review Summary:
Positive Sentiments: Knowledgeable staff, thorough inspections, friendly service, confidence in recommendations.
Negative Sentiments: Issues with communication and missed appointments.

Additional Ratings:
BirdEye: 4.8 stars based on 4,624 reviews, indicating overwhelming customer satisfaction.
Better Business Bureau (BBB): Profile available, but no complaints noted.

Total Lead Smart Rating: 9.2

Conclusion:
Allen Service is a reputable choice for HVAC and electrical services in Fort Collins, CO, known for its knowledgeable and friendly technicians. While the majority of customer experiences are positive, potential clients should be aware of occasional service inconsistencies as highlighted in some reviews.