City First Electric in Irvine, California 92618

City First Electric

7700 Irvine Center Dr suite 800-217, Irvine, CA 92618

4.9 (84 reviews)

Overview:
City First Electric is a highly-rated electrician service located in Irvine, CA. The company specializes in various electrical repairs and installations, focusing on providing efficient and professional solutions to their customers.

Services Provided:
– Electrical repairs
– Customer service
– Diagnosing electrical issues
– Installation and maintenance of light fixtures
– Efficient diagnosis and recommendations

Hours of Operation:
Monday to Saturday: 9 AM to 5 PM

Contact Information:
Phone: (888) 823-5998
Website: https://cityfirstelectric.com/

Customer Reviews and Sentiment:
City First Electric has received a mix of positive and negative reviews across various platforms:

Google Reviews: 4.9 stars based on 84 reviews.

Positive feedback emphasizes the company’s professionalism, efficiency, quick problem-solving abilities, and overall positive experience.

Examples of positive reviews include:
“Excellent experience! Pedro from City First Electric came out to address an electrical issue… I will definitely call him again for any future issues.” – Ronda J
“It was a pleasant experience to set up the appointment & easy to work with the technician.” – Learner Community
“Efficient work. Came in, inspected and diagnosed the problem, fixed it…” – Deisy M Gonzalez

However, there are notable complaints about unprofessionalism and poor customer service, particularly related to service through home warranty programs.

Examples of negative reviews include:
“Not professional and just take the money for the call and then try to charge for a bigger job not needed.” – Paolo Ippoliti
“Unethical company… damaged my light fixture installation then refused to fix it.” – West Cohan

Review Summary:
Positive Sentiments: Professionalism, efficiency, promptness, excellent customer service, effective problem resolution.
Negative Sentiments: Issues with communication and service quality, particularly involving home warranty claims, and complaints about damages during service.

Additional Ratings:
BirdEye: 4.9 stars based on 84 reviews, reflecting a strong overall satisfaction among customers, albeit with some noted issues.
Total Lead Smart Rating: 7.5/10. This rating reflects the overall positive feedback tempered by some serious complaints regarding professionalism and service quality issues mentioned in the reviews.

Conclusion:
City First Electric appears to be a solid choice for electrical services in Irvine, CA, known for its professionalism and prompt service. Still, potential customers should exercise caution due to the mixed reviews, particularly regarding certain service experiences linked to home warranty agreements.

Member Since August 2024

Listing Id 420628

Contact Info

7700 Irvine Center Dr suite 800-217, Irvine, CA 92618
(888) 823-5998
Lead Smart Rating :
7.5/10.0

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Listing location

7700 Irvine Center Dr suite 800-217, Irvine, CA 92618

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Reviews

paolo ippoliti

a month ago

Got service from City First Electric through American Home Shield warranty. I have power plug and light out in 2 rooms and 1 toilet upstairs. I paid 100$ for the call. The technician shows up and after 15 min goes away saying that he cannot find anything and cannot do more and they need to open drywall to find the short. Insurance informed this is not covered. I check by myself the and find a short in an electrical box in the corridor to the rooms, that of course has not been checked. Not professional and just take the money for the call and then try to charge for a bigger job not needed.

J Liu

a month ago

Professional!!!

Gengis

4 months ago

Abdallah was great! It solved all the issues he was assigned with great customer service and competence. Thank you.

Deisy M Gonzalez

5 months ago

Efficient work. Came in, inspected and diagnosed the problem, fixed it, gave me recommendations on how to avoid the same issue, and left. Thank you!

Ronda J

5 months ago

Excellent experience! Pedro from City First Electric came out to address an electrical issue I was having and diagnosed and fixed it in no time! I will definitely call him again for any future issues.

Seth Viruet-Krevolin

6 months ago

The entire experience was smooth and painless. The issue was handled properly and they were even able to see me a day earlier than my original appointment!

Learner Community

6 months ago

It was a pleasant experience to set up the appointment & easy to work with. the technician. There was a text 30 mins before his arrival to give a heads up. He quickly attended to the problem and resolved it. The tenant was satisfied with all the repairs.

Sandy Sonea

7 months ago

So helpful, efficient and very nice to work with.

West Cohan

7 months ago

Unethical company in cahoots with the home warranty company who obligates their use. Requested service to fix a ceiling light. In the process of fixing the light, the technician Tim damaged the light fixture and was not able to re-install it properly. Prior to service, the light fixture was flush against the ceiling. After service, the light works but the fixture dangles lose from the ceiling and looks tacky. I pointed this out to Tim and he said he couldn’t fix it. Not their problem. Home warranty was useless in resolving. So they literally damaged my light fixture installation then refused to fix it. You could tell Tim wanted to do the bare minimum and had awful bedside manner. Would not recommend

Agatha D.

7 months ago

Prompt appointment set-up, an electrician (Pedro) arrived right on time and provided an excellent service. Overall, a great experience!!