Trotter Electric

Overview:
Trotter Electric is an electrician service based in Fort Smith, AR. The company is known for providing a range of electrical services, emphasizing professionalism and quick problem-solving.

Services Provided:
– Electrical repairs
– Installation of ceiling fans
– Power management for outbuildings
– Emergency electrical services

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (479) 783-5198
Website: https://www.trotterelectric.com/

Customer Reviews and Sentiment:
Trotter Electric has garnered a mix of positive and negative feedback across review platforms.

– Google Reviews: 4.2 stars based on 21 reviews.
– Positive feedback highlights the company’s speed in diagnosing issues, professionalism, and the quality of service. Customers appreciate the knowledgeable staff and recommend Trotter Electric for various electrical jobs.

Examples of positive reviews include:
“I’ll only go to Trotter Electric!” – Vic ChiYon
“They were quick to diagnose the problem and rectify it very quickly.” – Denny B.
“These gentlemen were professional and were easy to talk to.” – Chris Hampton

The negative sentiment primarily revolves around communication issues, particularly regarding emergency service responses.

Examples of negative reviews include:
“Not sure ..still waiting for a call back from an emergency two weeks ago.” – Elijah Friery
“Use your turn signals and don’t cut people off.” – Kirby Coggin

Review Summary:
Positive Sentiments: Quick service, professional staff, excellent customer interactions, and effective problem-solving.
Negative Sentiments: Delayed communication for emergencies and driving behaviors of staff.

Additional Ratings:
BirdEye: 4.2 stars based on 21 reviews, showcasing a generally favorable customer experience with some noted issues.
Better Business Bureau (BBB): No accreditation and a BBB rating of NR (No Rating). Overall customer sentiment indicates mixed results, largely skewed towards the positive.

Total Lead Smart Rating: 7.0

Conclusion:
Trotter Electric is a solid choice for electrical services in Fort Smith, AR, noted for their quick response and customer satisfaction. However, prospective clients should be mindful of issues with emergency service communications as highlighted in some customer reviews.