Mars Electric Co in Westlake, Ohio 44145

Mars Electric Co

29260 Clemens Rd, Westlake, OH 44145

4.5 (33 reviews)

Overview:
Mars Electric Co is an electrical supply store located in Westlake, OH. The company is known for providing a wide range of electrical products and accessories, catering to both professionals and DIY enthusiasts in the area.

Services Provided:
– Electrical supplies
– Electrical accessories
– Customer service and consultation

Hours of Operation:
Monday to Friday 8 AM to 5 PM

Contact Information:
Phone: (440) 892-6767
Website: https://marselectric.com/store/04-westlake?utm_source=google&utm_medium=organic&utm_campaign=gmb-website

Customer Reviews and Sentiment:
Mars Electric Co has received predominantly positive reviews, showcasing commendable customer service and product availability.

Google Reviews: 4.5 stars based on 33 reviews.

Positive feedback emphasizes the helpfulness and professionalism of the staff:
“Always helpful even if they don’t have what you need they go the extra mile.” – Donald Nemcovsky
“Excellent quick fast service… very friendly and courteous.” – Carlos Suarez
“Friendly Staff; very knowledgeable!” – Wayne Gheta

However, there are negative sentiments regarding customer service:
“I would appreciate if someone from district or region management contacts me in person.” – Gafur Kazim
“The guy did not know anything about electrical.” – Josh Turner

Review Summary:
Positive Sentiments: Helpful staff, excellent service, and knowledgeable employees.
Negative Sentiments: Instances of unprofessional service and lack of knowledge among certain staff members.

Additional Ratings:
BirdEye: 4.5 stars based on 33 reviews, aligning with the overall positive sentiment.
Total Lead Smart Rating: 7.8

Conclusion:
Mars Electric Co is a reputable choice for electrical supplies in Westlake, OH, recognized for its knowledgeable staff and strong customer service. However, customers should be aware of occasional inconsistencies in service quality.

Member Since August 2024

Listing Id 458554

Contact Info

29260 Clemens Rd, Westlake, OH 44145
(440) 892-6767
Lead Smart Rating :
7.8/10.0

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Listing location

29260 Clemens Rd, Westlake, OH 44145

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Reviews

John marcin

a year ago

Had the fuses I needed. Good customer service 👍 …

Donald Nemcovsky

2 years ago

Always helpful even if they dont have what you need they go the extra mile

Carlos Suarez

3 years ago

Excellent quick fast service guys are very friendly and courteous. Excellent job guys thank you for knowing how to do your job very well ….. I appreciate you

Mickey Keating

3 years ago

Outstanding!!! Finally a place that speaks the language of the trade. Not a kid on the phone.

Paul Blanchette

3 years ago

Excellent service on time and very fair prices, I’ll be back.

Gafur Kazim

3 years ago

I was at the store on September 11th 2020. Employee that gave us a service name was Mitch. From the first minute we walked in the store he started conversation unprofessional had an attitude from the first minute, next thing he was wearing face mask but it was only covering his chin, mouth and nose was open. He went back to pick up our order, came back I was on the phone. My body told me he call us with his finger did not said any words just used his finger. Like we don’t speak, hear or understand. He was lucky I did not see that other wise I would call for management right there and asked them what that means. That is not all. We placed an order for cash pick up witch it was on the paper CC he did not even loo k ed ag the paper work plus there is no brakedown prices for the items not even a total for our purchase. I asked how much he “said we going to charge the account” he had no idea about that order. There was only one person I did not ask his name but that person was the only one who asked “if we been help”, while we were waiting on Mitch Noone else is paid attention who is in the store. Long story short he need to take some costumer service training classes and rest of the employees need to wakeup when people walk in to the store. I saw one man in gray shirt I think he would be the manager of the store even him was o. His computer not watching what is going on in the store. I would appreciate if someone from district or region management contacts me in person. Name of my account Cotul electric you can call the number o. The file ask for G and he will give you my number

Wayne Gheta

3 years ago

Friendly Staff;very knowledgeable!

Mase

5 years ago

*John the manager is super tall. *Mike Dameatro is the best knowledgeable sales man. *Ernest B.D. their main truck driver. Has the best personality!! He knows his way around all job sites. He’ll call & let you know is ETA. After 2 deliveries you’ll feel like you’re best friends with him!

Josh Turner

5 years ago

The guy did not know anything about electrical