Hynes Electric Supply Co., Inc in Plattsburgh, New York 12901

Hynes Electric Supply Co., Inc

2 Hammond Ln Suite 200, Plattsburgh, NY 12901

4.3 (13 reviews)

Overview:
Hynes Electric Supply Co., Inc is an electrical supply store located in Plattsburgh, NY. The business specializes in providing a wide variety of electrical supplies, including parts for generators, with a focus on customer service and knowledgeable staff.

Services Provided:
– Electrical supplies
– Generator parts
– Custom order assistance
– Free delivery service

Hours of Operation:
Monday to Friday: 8 AM to 5 PM
Closed on Saturday and Sunday.

Contact Information:
Phone: (518) 563-2323
Website: https://www.hyneselectric.com/

Customer Reviews and Sentiment:
Hynes Electric Supply Co., Inc has received mixed reviews across various platforms:

Google Reviews: 4.3 stars based on 13 reviews.

Positive feedback highlights the knowledgeable staff, helpfulness, and efficiency in service. Customers appreciate the range of inventory and the free delivery option.

Examples of positive reviews include:
“Friendly, knowledgeable staff for any of your generator needs.” – David D
“Incredibly helpful and kind… went above and beyond…” – Little Farmhouse Flowers
“This place is excellent to deal with… always helpful, friendly…” – Valerie Bishop

However, there are significant complaints about customer service and order fulfillment, specifically regarding poor communication and incorrect orders.

Examples of negative reviews include:
“Customer service at the counter is very poor… prices are inflated.” – Travis James
“Michelle was a very poor communicator from the beginning… everything that I ordered came in wrong.” – Abigail St.Louis

Review Summary:
Positive Sentiments: Knowledgeable staff, helpful service, extensive inventory, free delivery.
Negative Sentiments: Issues with communication, incorrect orders, and poor customer service experiences.

Additional Ratings:
BirdEye: 4.3 stars based on 13 reviews, affirming a generally favorable impression but highlighting specific negative experiences.
Total Lead Smart Rating: 6.5/10

Conclusion:
Hynes Electric Supply Co., Inc shows solid customer satisfaction in Plattsburgh, NY, praised for its knowledgeable staff and wide range of products. However, potential customers should be cautious of the negative experiences related to customer service and order accuracy, which may affect their overall experience.

Member Since August 2024

Listing Id 441446

Contact Info

2 Hammond Ln Suite 200, Plattsburgh, NY 12901
(518) 563-2323
Lead Smart Rating :
6.5/10.0

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2 Hammond Ln Suite 200, Plattsburgh, NY 12901

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Reviews

David D

5 months ago

Friendly, knowledgeable staff for any of your generator needs

Little Farmhouse Flowers

6 months ago

Incredibly helpful and kind. I came in just before a big storm, needing help to find the right parts for my generator to greenhouse hook up. Hyne’s went above and beyond to make sure I left with the proper supplies to protect my business.

Travis James

7 months ago

Customer service at the counter is very poor, workers have attitude problems and leaves a lot to be desired. Prices are inflated, do yourself a favor and find somewhere else to spend your money.

Abigail St.Louis

a year ago

I ordered everything for my two bathroom redo projects from Michelle who does all of the custom orders. Michelle was a very poor communicator from the beginning. Trying to get an hold of her was very difficult and frustrating. When everything finally did come in, everything that I ordered, and I mean every piece that I ordered came in wrong/incorrect. I understand things happen, but Michelle never did anything. She sent all of the custom order pieces that came in incorrectly with my contractor. My contractor made what we had work in finishing the bathrooms, but not what I had picked out originally. Once at my house it turned out that pieces were missing and when asking about where they were I was informed that they had been sent to the wrong job site originally and that there was no way for them to replace what was missing for months due to back order. The replacement pieces came in months later and when I went in to get them she had “misplaced “ them and “lost” the paperwork in regards to my entire bathroom order so there was no way for her to reorder anything. Thankfully I had all of my receipts and provided her with mine. So today, a year and half after my bathroom was finished by my contractor, I finally got the last piece, my shower door handle. During the whole process Michelle did not relay anything about my order to me. She even told me that she never looked at anything once it came in and proceeded to say that it wasn’t her job to look everything over once it came in. When taking the time and money to do a custom project consider going to someone who is actually going to respect your time, money, and project.

Valerie Bishop

a year ago

This place is excellent to deal with. They are always helpful, friendly and deliver for free, which is great! I highly recommend them for any electrical you may need at great prices.

Steve Menard

3 years ago

They are very helpful and have a ton of inventory

Kenny Roberts

3 years ago

Great place to shop for electrical supplies. Staff is very knowledgeable!

Bill Clay

6 years ago

This place is great for electricians! Highly recommended for sure!!

Gregory Gaul

6 years ago

Had what I needed. Staff very focused on customer. Todd was very helpful regarding choices for emergency generator and hook up options. Will go back for sure.