Excel Lighting & Electrical Supply, Co.

Overview:
Excel Lighting & Electrical Supply, Co. is an electrical supply store located in Warren, MI. The company specializes in lighting products and electrical supplies, offering a wide variety of items for both retail customers and contractors.

Services Provided:
– Electrical supplies
– Lighting products
– Customer service for product inquiries
– Online order support

Hours of Operation:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (586) 693-3435
Website: https://www.excelele.com/

Customer Reviews and Sentiment:
Excel Lighting & Electrical Supply, Co. has received generally positive reviews with an overall rating of 4.6 stars based on 97 reviews.

Positive feedback highlights the store’s knowledgeable staff, helpful service, and extensive product selection. Customers appreciate the friendly environment and the ability to find various electrical items.

Examples of positive reviews include:
“Great place to get anything electrical, they have an incredible lighting display.” – John Aiello
“Awesome establishment. Wally went out of his way to ensure that we were satisfied with our beautiful chandelier purchases.” – branda kasgorgis

On the downside, some customers have reported negative experiences related to customer service and communication, particularly concerning online orders.

Examples of negative reviews include:
“worst experience, rude service that didn’t help you.” – Riku Emini
“Terrible customer service, and even worse communication.” – Tori Dial

Review Summary:
Positive Sentiments: Knowledgeable staff, helpful customer service, extensive product selection, friendly atmosphere.
Negative Sentiments: Poor communication regarding online orders and occasional rude service.

Additional Ratings:
BirdEye: 4.6 stars based on 97 reviews, indicating strong customer satisfaction despite some issues.
Better Business Bureau (BBB): The business has a profile and is not accredited, with a BBB rating of NR (No Rating).

Total Lead Smart Rating: 7.5

Conclusion:
Excel Lighting & Electrical Supply, Co. is a solid choice for electrical and lighting needs in Warren, MI, known for its knowledgeable staff and extensive range of products. However, customers should be aware of potential issues regarding online order support and some reports of unsatisfactory service.