Granite City Electric Supply in Woburn, Massachusetts 1801

Granite City Electric Supply

6 Industrial Pkwy, Woburn, MA 01801

3.4 (14 reviews)

Overview:
Granite City Electric Supply is an electrical supply store located in Woburn, MA. The company specializes in providing a wide range of electrical products and supplies, catering to both professional electricians and do-it-yourself customers.

Services Provided:
– Electrical supplies
– Customer service
– Assistance for non-professionals
– Product recommendations

Hours of Operation:
Monday to Saturday 8 AM to 5 PM

Contact Information:
Phone: (781) 933-5758
Website: http://www.granitecityelectric.com/

Customer Reviews and Sentiment:
Granite City Electric Supply has received mixed reviews across various platforms:

Google Reviews: 3.4 stars based on 14 reviews.
Positive feedback highlights the staff’s friendliness, helpfulness, and patience, especially toward non-professionals.

Examples of positive reviews include:
“I had an excellent interaction with the counter guys… friendly, helpful, and treated me with respect.” – Steven Boettcher
“The staff here are nothing short of FANTASTIC… their prices were better than Home Depot and Lowes, too!” – lesley sharp

Negative sentiments include complaints regarding poor customer service and rude staff.

Examples of negative reviews are:
“Rude 0 stars” – Ricky Huynh
“Very poor customer service!” – julio Rosario

Review Summary:
Positive Sentiments: Friendly and helpful staff, excellent customer service, competitive pricing.
Negative Sentiments: Poor customer service experiences, rudeness from some staff members.

Additional Ratings:
BirdEye: 3.4 stars based on 14 reviews, indicating a mixed customer satisfaction level.
Better Business Bureau (BBB): The business has a profile but is not accredited and has a BBB rating of NR (No Rating). There have been multiple complaints regarding customer service issues.
Total Lead Smart Rating: 5.0

Conclusion:
Granite City Electric Supply appears to be a viable option for electrical supplies in Woburn, MA. While many customers praise the knowledgeable staff and service, potential buyers should be aware of the inconsistent service experiences reported in reviews.

Member Since August 2024

Listing Id 459926

Contact Info

6 Industrial Pkwy, Woburn, MA 01801
(781) 933-5758
Lead Smart Rating :
5.0/10.0

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Listing location

6 Industrial Pkwy, Woburn, MA 01801

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Reviews

Steven Boettcher

11 months ago

I had an excellent interaction with the counter guys in Woburn. Friendly, helpful, and treated me with respect. As a non-electrian do-it-yourselfer, I often feel like I am not welcome and not treated with patience for being a non-professional and a non regular customer. Dealing with the people at Granite City was a pleasure.

lesley sharp

a year ago

I’m writing about Granite City Woburn, MA–The staff here are nothing short of FANTASTIC. A friend recommended Granite City because I was looking for a particular brand of ceiling fans, and I was not disappointed. The manager, Mark, could not have been more helpful; he even made buying electrical supplies fun. I am especially appreciative of his patience in helping me determine exactly what I needed to buy, and his advice was spot on. When I explained I also needed somewhat unusual extra parts (which proved a bit tricky to acquire), co-worker Andrew took over, and customer service, yet again, was over the top–he stayed in touch regularly by phone and email until he was certain the order had been placed and shipment on its way. Three cheers for Granite City Woburn. Great staff, great store. And their prices were better than Home Depot and Lowes, too!

Ricky Huynh

a year ago

Rude 0 stars

JEH JEH

2 years ago

Very helpful and knowledgeable

julio Rosario

2 years ago

Very poor customer service!

Warren

3 years ago

Donnie is the best counter man

RODRIGO VASCONCELLOS SILVA

5 years ago

Poor customer service

Shelby Gilbeau

6 years ago

Most definitely one of the fastest in-n-out Granite City supply houses around. The other stores should look up to you guys on your attentive employees and their eagerness to get you what you need and back to your job as quickly as possible!

Himanshu Shah

7 years ago

Too expensive