Teche Electric Supply in Lafayette-LA, Louisiana 70506

Teche Electric Supply

410 Eraste Landry Rd, Lafayette, LA 70506

4.4 (39 reviews)

Overview:
Teche Electric Supply is an electrical supply store located in Lafayette, LA. The company specializes in providing a wide range of electrical products and supplies to customers, offering a helpful and knowledgeable staff to assist with various needs.

Services Provided:
Electrical supplies, customer service assistance, lighting products, knowledgeable staff, project support.

Hours of Operation:
Monday to Friday: 7 AM to 5 PM
Closed on Saturdays and Sundays.

Contact Information:
Phone: (337) 234-7427
Website: www.teche-electric.com

Customer Reviews and Sentiment:
Teche Electric Supply has received mixed reviews across various platforms:

Google Reviews: 4.4 stars based on 39 reviews.

Positive feedback emphasizes the helpfulness of the staff and the wide selection of products. Customers have praised individual staff members for going above and beyond.

Examples of positive reviews include:
“The staff was very very good help in this very hard time… great people thanks so much!” – Bryan Dejean
“The service, products and employees are all amazing! Mrs. Laurie went above and beyond to help us with our project!” – Gabrielle Soirez

However, negative reviews highlight issues with customer service, particularly regarding communication and order fulfillment.

Examples of negative reviews include:
“Terrible customer service; I will never return!” – Kara Stephens
“…Very poor service. Will shop elsewhere…” – Luke Cashen

Review Summary:
Positive Sentiments: Helpful and knowledgeable staff, wide selection of products, individual staff recognition for excellent service.
Negative Sentiments: Poor customer service experiences, issues with order updates and communication.

Additional Ratings:
BirdEye: 4.4 stars based on 39 reviews, indicating a general customer satisfaction but pointing to issues with some interactions.
Total Lead Smart Rating: 6.6

Conclusion:
Teche Electric Supply demonstrates a solid reputation for providing a wide selection of electrical supplies and has received commendations for its staff’s helpfulness. However, potential customers should be cautious as multiple reviews highlight serious concerns regarding customer service and order management.

Member Since August 2024

Listing Id 423697

Contact Info

410 Eraste Landry Rd, Lafayette, LA 70506
(337) 234-7427
Lead Smart Rating :
6.6/10.0

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Listing location

410 Eraste Landry Rd, Lafayette, LA 70506

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Reviews

Larry Quave Jr

a year ago

Good people

Bryan Dejean

3 years ago

The staff was very very good help in this very hard time went above beyond to help me great people thanks so much and a very big thanks to Brian Harbt he was great.

David Page

4 years ago

The parts guys are 5 stars. I always get what I need; regardless if I buy from Teche. They are very helpful and knowledgeable. I always leave with ideas. The lighting counter, however, has much to be desired in terms of service.

Kara Stephens

4 years ago

Terrible customer service; I will never return! I called 3 times to speak with my sales lady to get an update on my order placed (and paid for) and never received a return phone call. My designer had to show up personally to get any answers. Then when I called to speak with the accounting department about a charge on my credit card (after I had paid in full), they put me on hold, then accused my designer and my contractor (who picked up the materials) of using my card, which neither had access to. When I stated that, they put me on hold again, then blamed their computer system and the fact that the store was “shorthanded”. Someone who is there regularly stated to me that the shorthanded excuse is one they’ve been using for 6+ months and is just that – an excuse. I have several more jobs to finish, but I’ll take my business elsewhere.

Luke Cashen

4 years ago

Ordered a gas lantern. Was personally told over the phone they would be open until 12:00 on Christmas Eve. Got there at 11:40. Closed. A 1.5 hour drive for nothing. Thank you Teche Electric for wasting my time and gas money. Very poor service. Will shop elsewhere especially considering a customer was let out of the locked door and my knock right after was met with a person locking the door and walking away. Not a single additional cent of my money you will receive. Plus, I will share my experience with everyone.

Gabrielle Soirez

4 years ago

The service, products and employees are all amazing! Mrs. Laurie went above and beyond to help us with our project!

ing manuel Ortega

5 years ago

Good service and assortment

Farts Of Fury

5 years ago

Great store with great helpers.