Mathes Electric in Pensacola, Florida 32505

Mathes Electric

6 W 41st Ln, Pensacola, FL 32505

4.5 (44 reviews)

Overview:
Mathes Electric is an established electrical supply store located in Pensacola, FL. The company offers a wide range of electrical products and services, known for its knowledgeable staff and commitment to customer service.

Services Provided:
– Electrical supplies
– Lighting products
– Customer service and support

Hours of Operation:
Monday to Friday, 8 AM to 5 PM
Closed on weekends

Contact Information:
Phone: (850) 432-4161
Website: http://www.mathesgroup.com/

Customer Reviews and Sentiment:
Mathes Electric has a solid reputation with a rating of 4.5 stars based on 44 reviews.

Positive feedback often highlights the company’s knowledgeable staff and exceptional customer service. Customers appreciate the helpfulness and friendliness of the employees.

Examples of positive reviews include:
“Counter help is phenomenal and very knowledgeable.” – Dirt Emerson
“I absolutely love coming to this electrical supply company. Always friendly, helpful, great customer service…” – Heather Smith

However, the company also faces criticism regarding its pricing and customer service in certain instances, leading to negative reviews.

Examples of negative reviews include:
“Mark decided to charge me double for making him stay until 5 pm… I had family members who have done business with Mathes for years that started doing business at other supply houses.” – Nick Embry
“The man at the counter was clueless to what I was asking for… Lost my business – will NOT recommend this place!!!” – Tx Rednek

Review Summary:
Positive Sentiments: Knowledgeable staff, helpful service, friendly atmosphere, great pricing on light products, and good customer support.
Negative Sentiments: Issues with pricing discrepancies, experiences of rude service, and lack of assistance from some employees.

Additional Ratings:
BirdEye: 4.5 stars based on 44 reviews, indicating a favorable sentiment trend overall.
Better Business Bureau (BBB): The business has a profile and a BBB rating of A+, suggesting a good standing in customer service, although there is a mention of at least two complaints in the past three years.

Total Lead Smart Rating: 8.2

Conclusion:
Mathes Electric is a reputable electrical supply store in Pensacola, FL, praised for its knowledgeable staff and range of products. While many customers express satisfaction with their experiences, potential clients should note the instances of poor service and pricing issues that some customers have reported.

Member Since August 2024

Listing Id 440244

Contact Info

6 W 41st Ln, Pensacola, FL 32505
(850) 432-4161
Lead Smart Rating :
8.2/10.0

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Listing location

6 W 41st Ln, Pensacola, FL 32505

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Reviews

Dirt Emerson

7 months ago

Been working with them for years now. Counter help is phenomenal and very knowledgeable

Nick Embry

9 months ago

Mark decided to charge me double for making him stay until 5 pm. Arrived 15 minutes before close and he became irate. Over charged me $600. It took him longer to adjust the price in the computer than it did to cut the wire and still walked out the door before 5 pm. I called the following day to follow up about the price increase (which I didn’t catch until after I left), they refunded me the over charged amount after another 50 mile trip to Pensacola. One person stated I was charged extra (double) for an “overtime rate”, clearly my receipt showed checked out before 5 PM. The manager stated there was no “overtime rate” that he would handle the situation. When I arrived for my refund Mark wouldn’t look at me, nor offered an apology. I waited several months to post a review because I didn’t want to do so while mad, but others need to beware of Mark and watch your receipts. I had family members (electrical contractors) who have done business with Mathes for years that started doing business at other supply houses.

Nicholas Rogers

a year ago

Great prices on quality light products and can’t beat the 5 year warranty they offer on most lights

laurin halstead

2 years ago

Very friendly and helpful knowledgeable staff

Tx Rednek

2 years ago

Looks like nice place with alot of selection. Man at counter was clueless to what I was asking for. Looking for outside box with one spot for a breaker and one electric plug. Thought he would have at least made a few suggestions as to what they stock that would work. BUT he did not ?? Lost my business – will NOT recommend this place !!! Going to ” camping ” supply.

Craig Brown

3 years ago

They were great!!!

Heather Smith

3 years ago

I absolutely love coming to this electrical supply company. Always friendly, helpful, great customer service, and great employees that always go above and beyond to help their customers.

Alec Okahashi

3 years ago

We have a counter call on line 2…. Counter call line 2

James Wesley Norman (Wes)

4 years ago

I’ve been working with these folks here at Mathis Electrical Supply for generations and I’ve never had a better service or more helpful Sales team any where here in Pensacola,

Frank Black

4 years ago

They were very friendly and helpful pointed me to the right place to buy my much needed ITE breakers. Thanks