Los Gatos Electric

Dave Rossetti

6 months ago

Trust the low-star reviews. If you hire Jim, don’t pay him upfront like he will request and be sure to get everything in writing. I made the mistake of paying Jim upfront for a portable generator tuneup, with him writing that he’d get it in “tip top shape” and provide parts and labor for the price I paid him. When I hired Jim, the generator would start, but it just would not run very evenly, which is what I wanted him to look into. After he drained some oil and changed a spark plug, it did not start at all. He left, saying he would look into some replacement parts based on what he believed the issue to be. We shook on it and agreed he’d be back after ordering some parts. Well, Jim never contacted me of his own accord after we parted. I chased him with a few emails a few weeks later, asking for status and an invoice/summary of the work that was to come (which he said he’d provide on Day 1 but never did). Just got a quick email back saying he was looking into parts. Meanwhile I had read his online reviews and believed that I had been had. I also started looking into the generator’s newfound issue of not starting at all and identified that the spark plug that Jim had used was either incompatible with my generator or a dud, as the generator started immediately after I switched it out for the spark plug recommended in the owners manual. I emailed Jim to tell him what I did, I no longer needed his services, it was pretty clear that he had no plans to come back, and I wanted a refund. Didn’t hear from him. Emailed him again. Eventually I called him. I was stunned that he answered and said he had received my emails, but then launched into telling me “his side of the story” about the parts (that really I didn’t need) being too costly, he provided 2 hours labor (puzzling over why the generator wouldn’t start after he put in his spark plug), and that I benefited from “all the information” that I got from him while he was there. Good spin, Jim. No, Jim, I got taken. You didn’t communicate unless I chased you, my generator was worse off after you left, and I spent my own time learning about it after it was clear you were in the wind. The ultimate silver lining is that I did spend hours learning and tinkering with the generator to get it into tip top shape myself. I shouldn’t have to hire a “professional” like Jim for a generator service in the future.

Anna Cruz

a year ago

This company is the worst and have scammed me out of $700 to “repair” my generator. They came out to my house, performed a tune-up of my generator but could not explain why the generator still would not power on. They took my battery and said they needed order a part and would come back to install. Two weeks later they have not come back and had an excuse that the part was “stolen” from their PO Box. Jim never calls and always has an excuse. I did make Jim sign a paper to explain the work he said he performed for $700 and had him sign it. This will be key in small claims court. Steer clear of this business.

Paula Byrne

a year ago

I think it’s a bit of a scam. They ask for $109 to do a quote. So I paid. Then a person came reviewed the work I wanted. He couldn’t answer questions and didn’t really about light fixtures and ac / windows. Anyway, I never heard back for weeks. I called. They didn’t have the information and sent a person who said was the owner manager. He seemed to know his stuff. So I thought it was going well now. However, then I never heard from them again for weeks. I followed. I was told there was a family emergency and the second assessor is not there. They offered a third person to come to the full assessment again. I have to take time from work to show them and take them through everything. So I declined as if they need to send three separate people to do one quote. I don’t want them doing the job. I asked for a refund since I never got any quote. Weeks later I haven’t heard again. Scamming people for money for quotes and don’t offer any actual work.