Overview:
J & L Home Renovations is a general contractor located in Virginia Beach, VA. The company primarily focuses on home renovation services including kitchen and bathroom remodels, deck construction, and fencing projects. Unfortunately, it has faced significant challenges recently with management and customer service.
Services Provided:
– Kitchen and bathroom renovations
– Deck construction
– Fence installation
– General home repairs
Timings:
Monday to Saturday 9 AM to 5 PM
Contact Information:
Phone: (757) 737-5999
Website: http://jandlhomerenovations757.com/
Customer Reviews and Sentiment:
J & L Home Renovations has received a mixed bag of reviews, currently holding a rating of 4.6 stars based on 161 reviews.
Positive feedback highlights the company’s craftsmanship and professionalism, while negative reviews focus on severe issues with management, communication, and service delivery.
Examples of positive reviews include:
“J&L is first class. They met all of our needs… wonderful job.” – Anthony Hrdlicka
“J&L did a great job replacing the fence on my rental property. Very professional.” – Stephanie Clark
The negative sentiments are emphasized by complaints regarding poor accountability and unresolved issues:
“Company is getting sued on multiple fronts for lying and stealing peoples money.” – Jake Duffney
“BEWARE… they refuse to come back to finish work.” – tmar866
Review Summary:
Positive Sentiments: High-quality workmanship, professionalism, skilled tradesmen, project completion within budget, and effective communication in some instances.
Negative Sentiments: Issues with management, lack of communication, unfulfilled promises, legal troubles, and unsatisfactory craftsmanship.
Additional Ratings:
Google Reviews: 4.6 stars based on 161 reviews.
BirdEye: 4.5 stars based on 85 reviews, indicating a similar trend with a mix of satisfaction and complaint.
Total Lead Smart Rating: 4.2/10. This rating reflects the polarized customer experience with significant positive feedback offset by serious complaints regarding management and service issues.
Conclusion:
J & L Home Renovations has the potential to deliver high-quality renovation services in Virginia Beach, as evidenced by several positive reviews. However, the alarming accounts of mismanagement, legal disputes, and unsatisfactory customer service should be considered carefully by potential clients before proceeding with their projects.
Member Since July 2024
Listing Id 134161