DeckMasters

Bob Getz

3 weeks ago

STAY AWAY – TRUST ME I originally met DeckMasters via our homeowner’s association. I am now sorry that I did. I had them use the more expensive materials and blindly accepted the salesperson’s statements of quality, etc. Not being an engineer, I also accepted their concept drawing. In a few years the deck dangerously failed. Rather than use a better means of support, they just did what they did before. Now here we are again only it is worse and more dangerous. My wife and I are in our early eighties and most people understand what can happen if we fall. The pictures attached show the obvious failures. What they don’t show is the pending failures indicated by the sinking feeling in other parts of the deck. There was no significant response to the Better Business Bureau so I presume that I have no alternative but to pursue it the long drawn out way.

Mallory Scott

3 weeks ago

moth

Michael Wilson

a year ago

Professional, real quality results.

Aislin Gerow

a year ago

Deck Masters just completed our second story deck replacement including creating a wonderful screened porch underneath. They have outstanding attention to detail. They met with us regularly to advise on progress and solutions to supply chain delays. The crews were friendly and professional. They do high quality work at a fair price and handled every detail from design to stain. We couldn’t be happier. Blake and Eric make a great team.

Terry Dwiggins

a year ago

This review is only stating the facts of what took place and the outcome. This Deck was part of an entire remodel on the outside of our house. Let me start out by saying that I’m all for having fun at work, but it sounded like a party in my backyard with very loud music, lots of loud talking, sometimes yelling, and lots of laughing. The deck was framed out wrong. The boards should had gone to the fence. The fix was a board, not flushed with the deck, going different than the pattern, and they supported the deck by screwing it to our brand new fence. The threshold under the back door wasn’t supported, as discussed with both the owner and salesperson. The Deck is unleveled, and slopes toward the house, instead of away from the house liked discussed with owner and salesperson. The design included built in benches, one of the benches was noticeable warped. On a different bench the trim was pieced together with two boards instead of one, like the others. The supports on two benches were missing screws causing them to be loose. On some of the benches, the seams didn’t line up causing unsafe sharp edges. Although this is a designed used by Deck Masters but not chosen by us, the board going down the middle of the Deck was the same color as the trim. We chose, for our deck, to be all one color, and the paperwork reflected this decision. Two boards were not cut properly, showing the under support of the pressure wood, so my husband had to repair. In some places, gray screws were used on brown boards, and brown screws used on gray boards. When my husband brought this up to the owner, he said it doesn’t matter. Eventually, dirt will get in the screws and cover them up. We had to go back and touch up the brand new paint job on the back of our house from multiple scratches. They came back three, maybe four times, to repair the errors the best that they could without rebuilding the entire deck. All and all the Deck is ok.

Jessica West

3 years ago

I had a wonderful experience with my patio being constructed. They provided all the information needed for my HOA approval and permit needed from the county. They were very respectful, easy to work with, and I love their work. They built my patio cover in a timely manner and it looks beautiful! Thank youl for the great experience.

C Henning

3 years ago

Disappointed. Salesperson came out to discuss project and give us a bid, but wasn’t interested in letting me finish questions. Happened multiple times, but escalated when I didn’t understand one of his answers. First rule of Sales – listen to the prospective customer.

Zain

3 years ago

Deck Masters has built for me a nice and expensive deck in my backyard few years back, with a roof and pergola attached to it. It was the envy of the neighborhood. I was excited and happy to show it off to my neighbors and didn’t mind the high price attached to it. However that excitement didn’t last when the first rainy season came along. The rain was pouring on us while we were sitting on the deck. It was pouring down through the junction between the roof and the pergola. I was heartbroken. But know I was ok since I bought a five year warranty from them, but I was wrong. For years and multiple calls, Deck master gave me the run around and never fixed this nightmare for me. It is so sad that they won’t hold up to their end of the bargain, and literally leave their customer under the rain, after they got their money. If you want something looking good do business with them. If you want something properly working, save your money and your pain and stay away from them. Eric has been very helpful and responsive in fixing our deck issues

Deedah Dougherty

3 years ago

We totally totally love our screen room Very professional people who worked with us all the way,from the design to the stamped concrete floor. What a way to enjoy outdoors without the bugs and also well shaded from the Texas heat😊😊😊

cathy guess

4 years ago

On a scale of 1 to 10, I would so give Deck master a 10 plus! We are so pleased with the way our patio cover turned out, and can’t wait to start enjoying it!