Deckmasters in Greenwood, Indiana 46142

Deckmasters

475 Sutton Dr, Greenwood, IN 46142

3 (4 reviews)

Overview:
Deckmasters is a deck building company located in Greenwood, IN, known for its long-standing experience in the industry. The business has garnered mixed feedback from customers, with some reporting satisfactory work while others express frustration with communication and quote processes.

Services Provided:
– Deck building
– Railing installation

Contact Information:
Phone: (317) 889-3634

Customer Reviews and Sentiment:
Deckmasters has received mixed reviews across various platforms:

Google Reviews: 3 stars based on 4 reviews.

Positive feedback highlights the longevity and quality of workmanship on decks, particularly commendations for Ralph Ford’s craftsmanship and responsiveness to client needs.

Examples of positive reviews include:
“Ralph Ford and his son, Eric, are awesome… the quality was exceptional.” – Sandra Lowe
“My deck is still in amazing condition… none of those boards have warped.” – Geoffrey Kr

However, negative feedback points to issues with communication and follow-up for quotes:
“This guy must have all the business he wants or needs. No return calls/texts for quote.” – K Ru
“I called a couple of times… I just don’t get it!” – Terri Thorpe

Review Summary:
Positive Sentiments: Durable craftsmanship, timely work, good quality of materials, responsive and capable staff.
Negative Sentiments: Poor communication regarding quotes, delays in service.

Additional Ratings:
BirdEye: 3.0 stars based on 4 reviews, reflecting a mix of customer satisfaction and notable frustrations.
Total Lead Smart Rating: 5.0/10, based on the overall balance of positive accolades for quality alongside significant complaints about communication and service responsiveness.

Conclusion:
Deckmasters appears to be a capable choice for deck building in Greenwood, IN, particularly noted for the quality and durability of their work. However, potential customers should be cautious regarding communication consistency and the quotes process.

Member Since July 2024

Listing Id 128486

Contact Info

475 Sutton Dr, Greenwood, IN 46142
(317) 889-3634
Lead Smart Rating :
5.0/10.0

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Listing location

475 Sutton Dr, Greenwood, IN 46142

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Reviews

K Ru

3 months ago

This guy must have all the business he wants or needs. No return calls/texts for quote. Great business model.

Terri Thorpe

3 years ago

He came out the 1st time to see about installing a railing and said he would figure out a quote, I have called a couple of times since and still not got a quote, and their business is just across the street from our neighborhood, so we are close by, I just don’t get it! When I called him the 1st time about the quote and him doing the job, he said oh I forgot the 1st time but won’t forget a second time! We called again so I finally gave up!

Geoffrey Kr

4 years ago

It is been at least 15 if not 18 years since I had my deck built by Ralph Ford. My deck is still in amazing condition. The Vertical support boards Are still straight. I have had people come out to clean my deck And they are amazed when I tell them how old the dock is that none of those boards have warped or twisted in any wa The delay in posting or is that I was going through a Box of old paperwork and found his receipt. Since he did a wonderful job I thought it would be worth a review after so many years.

Sandra Lowe

4 years ago

Ralph Ford and his son, Eric, are awesome. They worked quickly, provided a reasonable quote, and the quality was exceptional. They showed up on time daily and worked hard to complete the deck in a timely manner. They designed a deck that incorporated a wheel chair ramp and made it look aesthetically pleasing. I am happy to endorse them and will use them again in the future. Thanks, guys!