Triple BBB Construction Co

Overview:
Triple BBB Construction Co is a construction company located in Kenner, Louisiana. The company offers a range of construction services, including roofing and patio installations.

Services Provided:
Roofing, roof repair, patio installation, customer service

Timings:
Monday to Saturday 8 AM to 6 PM

Contact Information:
Phone: (504) 467-6998
Website: http://www.bbbconstruction.com/

Customer Reviews and Sentiment:
Triple BBB Construction Co has received a mixed response from its customers, with a Google Reviews rating of 3.7 stars based on 9 reviews.

Positive feedback highlights quick response times, professionalism, and quality craft in services rendered.

Examples of positive reviews include:
“Overall great experience with this company. Quick response getting estimate, scheduling work, and completing the job.” – Crissy Locatto
“Great prices! Quality craftsmanship! Caring and considerate customer service!” – Dewain Mandella
“Excellent work, friendly workers” – Jenn Landry

However, several complaints indicate issues, particularly related to lack of communication and poor workmanship.

Example of negative reviews:
“Took my money, roof was not up to code, roof leaked causing damage, they told me it wasn’t their problem…” – CC Delatte
“I’m not a customer of theirs because they won’t call me back or answer the phone.” – Kristie Knesel

Review Summary:
Positive Sentiments: Quick response times, professionalism, quality work, good customer service, friendly workers.
Negative Sentiments: Lack of communication, failure to address issues with work quality, unresolved complaints.

Additional Ratings:
BirdEye: 3.7 stars based on 9 reviews, reflecting similar customer experiences with a mix of satisfaction and dissatisfaction.
Better Business Bureau (BBB): The business has a profile but is not listed as accredited. No specific rating is available. Multiple unresolved complaints regarding project satisfaction have been reported.

Total Lead Smart Rating: 5.5/10
This rating considers the overall customer satisfaction, the quality of services, and the notable issues raised in complaints. While the company has a solid base of positive feedback, the serious concerns about communication and workmanship have contributed to a lower score.

Conclusion:
Triple BBB Construction Co seems to offer a range of construction services with a mixture of customer satisfaction and dissatisfaction. While many clients praised their responsiveness and craftsmanship, potential customers should be cautious about the complaints regarding communication and workmanship issues before making a decision.