Program One Pro Building Services in Des Plaines, Illinois 60016

Program One Pro Building Services

960 Rand Rd, Des Plaines, IL 60016

4.5 (60 reviews)

Overview:
Program One Pro Building Services is a window cleaning service located in Des Plaines, IL. The company has built a solid reputation over the years for its quality and professional service in maintaining clean windows for both residential and commercial properties.

Services Provided:
– Window cleaning
– Residential window washing
– Commercial window cleaning
– Attention to detail

Timings:
Monday to Saturday 8 AM to 6 PM
Closed on Sundays

Contact Information:
Phone: (847) 298-5953
Website: http://www.programone.net/

Customer Reviews and Sentiment:
Program One Pro Building Services has received largely positive reviews across various platforms:

Google Reviews: 4.5 stars based on 60 reviews.

Positive feedback highlights the company’s professionalism, attention to detail, and courteous service. Customers have praised individual technicians for their efficiency and quality of work.

Examples of positive reviews include:
“Marty did an outstanding job he was professional and efficient…” – Miss Bryant
“Michael was phenomenal! Thank you for the excellent service…” – Shamez Lakhani
“Jose does a great job of cleaning the windows in our office…” – K

Negative sentiments arise primarily from complaints about customer service, particularly regarding interactions with the company’s receptionist and drivers.

Examples of negative reviews include:
“The most unprofessional company that I have ever received a call from…” – Johnny Hernandez
“I can’t honestly give an opinion on the quality of services but I can say the receptionist is rude…” – Tony Letts

Review Summary:
Positive Sentiments: Professionalism, meticulous attention to detail, courteous technicians, reliable service.
Negative Sentiments: Poor customer service experiences, particularly with initial contacts and follow-ups.

Additional Ratings:
BirdEye: 4.5 stars based on 60 reviews, reflecting a generally positive reception.

Total Lead Smart Rating: 7.5/10
This rating is based on the overall customer satisfaction, quality of services, and the significant number of positive reviews balanced against the notable complaints regarding customer service.

Conclusion:
Program One Pro Building Services stands out as a reputable choice for window cleaning services in Des Plaines, IL, known for its professional staff and quality work. However, potential clients should be mindful of the mixed reviews related to customer service experiences.

Member Since July 2024

Listing Id 77075

Contact Info

960 Rand Rd, Des Plaines, IL 60016
(847) 298-5953
Lead Smart Rating :
7.5/10.0

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Listing location

960 Rand Rd, Des Plaines, IL 60016

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Reviews

Kae “Kae” 1

3 weeks ago

We have used Program One for many years. Our window technician today was Marty. He was friendly and his meticulous attention to detail really improved the appearance of our windows! Thanks Marty!

Miss Bryant

3 weeks ago

Marty did an outstanding job he was professional and efficient very happy with the service today.

Shamez Lakhani

7 months ago

Michael was phenomenal! Thank you for the excellent service at one of our properties .

Johnny Hernandez

9 months ago

The most unprofessional company that I have ever received a call from. One of their drivers almost crashes into my car because they are not paying attention to their mirrors and when I honk my horn at them they decide to cuss at me and give me an attitude. Since they were driving a company car I decided to call the company to inform them of how their drivers are representing the company. I left my call back number and a few days later I get a call from an employee who identified himself as the owner and he starts verbally attack me on the phone! WOW! This is the kind of customer service they provide to a stranger? Imagine what type of customer service they would provide to a dissatisfied customer.

J Renee

a year ago

Anthony from programone serviced our windows and was very quick and efficient with the job will recommend

Kevin A

a year ago

I’m in N. Aurora, and we’ve used Program One for window cleaning/washing for YEARS now, and they are among my most reliable vendors. Today, Aaron K. in particular, was very polite, proficient and professional. Looking forward to have him, or one of the many others like him at the site.

Tony Letts

a year ago

I called this company to schedule services and was rudely hung up on before I could get a full sentence out. I assumed she thought it was a sales call and tried back with no answer. I can’t honestly give an opinion on the quality of services but I can say the receptionist is rude, inconsiderate and obviously not very bright. The role of receptionist is not one that drives revenue but actively harming revenue is inexcusable. Makes me wonder who else doesn’t know how to do their job.

Derrick Walker

3 years ago

Good service

3 years ago

Jose does a great job of cleaning the windows in our office at work. He makes sure the cleaning solution doesn’t get on our floors. He is also very friendly and seems to genuinely enjoy what he is doing and talking to customers.

Alberto Gonzalez

3 years ago

It looks very good thank you