Krafft Cleaning Service, Inc.

Overview:
Krafft Cleaning Service, Inc. is a janitorial service located in Watertown, NY. They offer a range of cleaning services including carpet cleaning and commercial cleaning, catering to both individual clients and businesses.

Services Provided:
– Carpet cleaning
– Commercial cleaning
– General janitorial services

Timings:
Monday to Friday 9 AM to 2 PM
Closed on Saturday and Sunday

Contact Information:
Phone: (315) 782-4437
Website: http://www.krafftcleaning.com/

Customer Reviews and Sentiment:
Krafft Cleaning Service, Inc. holds a rating of 3.9 stars based on 19 reviews.

Positive feedback highlights the quality of their cleaning services, reliability, and the friendliness of their staff. Customers have praised their carpet cleaning and commercial cleaning capabilities.

Examples of positive reviews include:
“Use for all my clients and myself for carpet cleaning and commercial cleaning.” – Jeff Powell
“They are the best at what they do.” – John Marilley
“Hardworking, reliable, trustworthy, and easy to communicate with.” – George Bosworth

However, there are concerns regarding the accessibility of their office and communication. Some customers have expressed frustration over not being able to reach them during business hours.

Examples of negative reviews include:
“They say they’re only open from 9 AM to 2 PM and half the time you can’t get ahold of them.” – William Wright
“Not really put together.” – Ariel Come

Review Summary:
Positive Sentiments: High-quality cleaning, reliable service, cheerful and productive staff.
Negative Sentiments: Issues with office availability, communication challenges.

Additional Ratings:
BirdEye: 3.9 stars based on 19 reviews, indicating a solid yet mixed customer satisfaction with recurring themes of quality service but poor accessibility.
Total Lead Smart Rating: 7.0
This rating reflects the overall quality of services, positive customer experiences, and notable communication challenges that may impact customer satisfaction.

Conclusion:
Krafft Cleaning Service, Inc. in Watertown, NY, is recognized for its reliable cleaning services, particularly in carpet and commercial cleaning. While they enjoy a favorable reputation for quality, potential clients should be mindful of the communication issues and office accessibility that some have experienced.