Metro Services Group

Overview:
Metro Services Group is a janitorial service company located in Oakland, CA. They specialize in providing cleaning and maintenance services for various commercial and residential properties, focusing on delivering high-quality results and customer satisfaction.

Services Provided:
– Janitorial services
– Commercial cleaning
– Residential cleaning
– Customer service

Timings:
Monday to Friday 9 AM to 5 PM

Contact Information:
Phone: (877) 786-3876
Website: https://metroservices.com/

Customer Reviews and Sentiment:
Metro Services Group has received mixed reviews across various platforms:
Google Reviews: 3.7 stars based on 9 reviews.

Positive feedback highlights the company’s efficiency, quality of services, and customer-focused approach. Customers have appreciated their timely service and the value provided.

Examples of positive reviews include:
“Great customer service. Provides high quality services in a timely manner at a fair price.” – Deborah Crane
“Efficient, high quality, good value.” – Robert Oakes

Negative sentiments arise from employee reviews that criticize the lack of training and inadequate safety procedures. Customers also express concerns about aggressive collection practices.

Examples of negative reviews include:
“Working for this company as a janitor was a nightmare.” – Miguel Marquez
“NEVER USE THIS VENDOR.” – Ryan Rampoldi

Review Summary:
Positive Sentiments: High-quality services, timely responses, good customer service, and efficient operations.
Negative Sentiments: Lack of proper training for employees, aggressive collection practices, and issues with workplace discrimination.

Additional Ratings:
BirdEye: 3.7 stars based on 9 reviews, reflecting a similar trend of customer sentiment with a mixture of positive and negative feedback.
Total Lead Smart Rating: 5.5/10, based on the balance of customer satisfaction, quality of services, employee reviews, and concerns raised about workplace practices.

Conclusion:
Metro Services Group appears to be a reasonable choice for janitorial services in Oakland, CA, especially noted for their efficiency and customer service. However, potential clients and job seekers should be aware of the mixed reviews and concerns regarding employee treatment before making a decision.