Vanessa’s Maid Services in Vancouver, Washington 98661

Vanessa’s Maid Services

2003 Todd Rd Apt# 63, Vancouver, WA 98661

4.8 (114 reviews)

Overview:
Vanessa’s Maid Services is a house cleaning service located in Vancouver, WA. The company offers professional cleaning solutions tailored to a variety of needs, focusing on delivering thorough and high-quality cleaning to residential properties.

Services Provided:
– House cleaning
– Deep cleaning
– Apartment cleaning
– Move-in/move-out cleaning

Timings:
Monday to Saturday 9 AM to 5 PM

Contact Information:
Phone: (503) 512-3317
Website: http://vanessasmaidservices.com/

Customer Reviews and Sentiment:
Vanessa’s Maid Services has an impressive rating of 4.8 stars based on 114 reviews across various platforms.

Positive feedback highlights the thoroughness, professionalism, punctuality, and fair pricing of the service. Customers have appreciated Vanessa’s consistent communication and flexibility in accommodating schedules.

Examples of positive reviews include:
“Outstanding job, and incredibly thorough.” – Brady Atwell
“Very thorough. Fair pricing. Punctual.” – Jeff Beebe
“She does a great job across the board… always communicates with me.” – Abigail Daniel

Conversely, several complaints have been noted, primarily concerning customer service and communication issues, particularly that some customers experienced aggressive behavior from Vanessa and difficulty in obtaining invoices and timely responses.

Examples of negative reviews include:
“Her mean attitude didn’t end in person.” – Jo Ann Johnston
“Avoid this cleaning service at all costs!” – Yudeny Franco
“I am extremely disappointed and dissatisfied with the service.” – Fredy Oswaldo Murcia

Review Summary:
Positive Sentiments: Thorough cleaning, professionalism, punctuality, flexibility, and good communication.
Negative Sentiments: Issues with customer service, aggressive communication, poor follow-up, and unsatisfactory cleaning outcomes for some customers.

Additional Ratings:
Google Reviews: 4.8 stars based on 114 reviews, indicating a strong overall satisfaction despite some negative feedback.
Total Lead Smart Rating: 7.5/10. This score takes into account the highly positive feedback from the majority of customers, balanced against significant complaints regarding service experience and customer interactions.

Conclusion:
Vanessa’s Maid Services stands out as a reliable option for house cleaning in Vancouver, WA, with many customers praising their thorough cleaning and professionalism. However, potential clients should be aware of existing concerns regarding customer service and communication, which have been cited in several negative reviews.

Member Since July 2024

Listing Id 121697

Contact Info

2003 Todd Rd Apt# 63, Vancouver, WA 98661
(503) 512-3317
Lead Smart Rating :
7.5/10.0

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Listing location

2003 Todd Rd Apt# 63, Vancouver, WA 98661

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Reviews

Brady Atwell

4 days ago

They did an outstanding job, and were incredibly thorough.

Jo Ann Johnston

3 weeks ago

We needed someone to clean our small rental (under 900sf). It wasn’t in bad shape, but we like to ensure professional cleaning when we turn a property over and our regular cleaner was on maternity leave. Vanessa was aggressive and unpleasant on the phone and required a $50 down payment which we didn’t hesitate to send. When my husband met her at the property, she was also gruff and aggressive… almost harsh in her manner. We tried to give her the benefit of the doubt over the phone, I mean, maybe she had a bad day or something. But her mean attitude didn’t end in person. While she did a good job, she didn’t respond when we paid her promptly and requested an invoice for tax purposes. If you want a clean house with a bad attitude, this one is for you. If you need an invoice for business purposes… I highly suggest you move on. We will NOT be using Vanessa again. Cleaning: she deserves 4 stars Pricing: 1 star (overpriced at $480 for 3 hours of work for 2 people) Customer service: 0.5 star

Tessa LaBuda

3 months ago

This cleaning service came into my rental apartment. The renter that was moving out hired them. They did a very bad job cleaning the apartment!this is what they didn’t clean and the windows were not cleaned. Mold and dead bugs.🤮 …

mary gotelli

3 months ago

I give Vanessa the top rating, 5 ⭐️ She did an EXCELLENT job, cleaning everything thoroughly!!! I recommend her highly to those looking for the best in house cleaning.

Yudeny Franco

3 months ago

This has been the worst cleaning service that we have ever paid for. I would highly recommend to use another company.

José Felipe Campaz

3 months ago

Awful service they can’t even answer the phone to make an appointment.

Fredy Oswaldo Murcia

3 months ago

I am extremely disappointed and dissatisfied with the service that was provided by this company. I paid them in advance, but I tried to give it a shot and get a DEEP CLEANING.

Abigail Daniel

3 months ago

Vanessa is my regular house cleaner, every two weeks. She does a great job across the board. Her and her crew are consistent and always up for a challenge. She’s prompt, on time and always communicates with me. I will keep using her and recommend her to anyone!

Jeff Beebe

3 months ago

Very thorough. Fair pricing. Punctual. Thank you for a great job!

Mario Valenzuela

3 months ago

Vanessa was professional and responsive to my needs with my busy schedule. I needed help maintaining my apartment during my limited time away from work. Vanessa was flexible and worked with my schedule. She came on-time, did an amazing clean, and provided recommendations. She was honest in her assessment of my needs and recommended a biweekly cleaning as that would be more fair financially to me. Overall, amazing work and I will continue to rely on her help going forward.