Molly Maid of the Peninsula and Williamsburg

Overview:
Molly Maid of the Peninsula and Williamsburg is a house cleaning service located in Newport News, VA. They focus on providing professional cleaning solutions for residential spaces, catering to various cleaning needs, including move-out cleanings and regular maintenance.

Services Provided:
– Residential cleaning
– Move-out cleaning
– Spring cleaning
– Regular maintenance cleaning
– Deep cleaning

Timings (Example: Monday to Saturday 9 AM to 5 PM):
Monday to Saturday 8 AM to 5 PM

Contact Information:
Phone: (757) 301-4084
Website: https://www.mollymaid.com/the-peninsula-williamsburg/?cid=LSTL_MLY000192&utm_source=gmb&utm_campaign=local&utm_medium=organic

Customer Reviews and Sentiment:

Molly Maid of the Peninsula and Williamsburg has received a generally positive rating of 4.7 stars based on 200 reviews.

Positive feedback emphasizes the thoroughness, professionalism, and efficiency of the cleaning staff. Customers frequently mention satisfaction with the cleanliness achieved.

Examples of positive reviews include:
“When our 2 Molly Maids cleaned our house they did an amazing job… I highly recommend Molly Maid of the Peninsula and Wmbg!” – Peggy Bondurant
“I would definitely recommend their service… they did a really thorough job.” – Brian Edwards
“I am so grateful I finally called and made my appointment! My house is so clean and happy looking.” – Stacia Heard

Negative sentiment reveals complaints regarding service quality and communication issues. Some customers felt that their specific cleaning requests were not met, and a few reported unpleasant interactions with staff.

Examples of negative reviews include:
“Staff did not care about how my home was being cleaned… did not properly clean as requested.” – Stephanie Bynum
“Took advantage of my elderly parents and the house was left covered in dust…” – Kylene Alvich
“The sink areas in the bathroom were not done very well… See attached pictures of the dust left behind.” – Matt Pollino

Review Summary:
Positive Sentiments: Thorough cleaning, professional and efficient staff, satisfaction with finished work.
Negative Sentiments: Inconsistent quality, issues with communication, unmet cleaning requests.

Additional Ratings:
BirdEye: 4.7 stars based on 200 reviews, indicating solid overall customer satisfaction but with notable discrepancies in individual experiences.
Total Lead Smart Rating: 7.5/10. This rating reflects the high-quality service most customers experienced, contrasted by significant complaints regarding quality and communication that should not be overlooked.

Conclusion:
Molly Maid of the Peninsula and Williamsburg stands out as a house cleaning service in Newport News, VA, recognized for its thorough and professional cleaning work. While many customers report their satisfaction with the services, potential clients are advised to consider the negative reviews regarding inconsistencies in service quality and communication before engaging their services.